8.3
SpotScore
FreeAgent CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Starts from $35 / User / Month when Billed Yearly
Maryland
GlobalPPE
FundingShield
USADATrusted by teams including Maryland
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Support
FAQ
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What is FreeAgent CRM?
Discover the power of FreeAgent CRM, the ultimate solution for managing your team's work. Say goodbye to scattered information and manual tasks, and hello to streamlined collaboration, real-time updates, and customizable features. Designed for the modern work environment, FreeAgent empowers remote teams to excel with its comprehensive view of daily tasks, efficient communication, and effortless performance tracking. Unleash your team's potential and achieve more with this all-in-one CRM platform. Let FreeAgent take your sales, marketing, customer success, and project management to the next level.
Pricing
Starts from $35 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Platform
Web + mobile app (iOS & Android)
FreeAgent CRM Software Demo
FreeAgent CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider FreeAgent CRM
- Team types
- Large Enterprises, Medium Business
Why teams choose FreeAgent CRM
Highly customizable without coding; users adapt it to diverse workflows and needs.
Exceptional customer service, with quick response times and proactive support from the team.
Non-technically inclined users can get started without assistance.
Is FreeAgent CRM right for you?
What buyers should know before shortlisting FreeAgent CRM
FreeAgent CRM offers high customization without requiring technical expertise, email integration, and a mobile app for task management and customer tracking. The support team responds quickly to issues and feature requests.
Advanced reporting, workflow organization, and automated reminders help close sales cycles faster. Centralized client information and team collaboration tools reduce communication friction.
Key limitations to verify in a demo: users report minor glitches, a learning curve during initial setup, and occasional email or database sync failures. Pricing starts higher than competitors—confirm the tier you need covers your team size and feature set before committing.
Test email integration thoroughly with your existing systems, as this is where most friction occurs. Customization requires time upfront; budget 2–4 weeks for configuration if you need non-standard workflows.
For smaller teams, the cost-per-user may feel steep relative to simpler alternatives like HubSpot Free or Pipedrive Starter. Evaluate whether the customization depth justifies the price for your use case.
Ask the sales team for a reference customer in your industry and team size—they can clarify real setup time and ongoing maintenance needs.
FreeAgent CRM pros and cons
- FreeAgent CRM pros
Highly customizable without coding; users adapt it to diverse workflows and needs.
Exceptional customer service, with quick response times and proactive support from the team.
Non-technically inclined users can get started without assistance.
- FreeAgent CRM cons
Slight learning curve due to extensive customization and feature-rich interface for new users.
Occasional glitches, such as issues with email syncing and automation inconsistencies.
Ready to try it?
Get started with FreeAgent CRM
Start your free trial — no credit card required.
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See how it stacks up
Compare FreeAgent CRM side-by-side with top CRM Software alternatives.
What is the pricing of FreeAgent CRM?
FreeAgent CRM Pricing Plans
Contact Management
Contact Management
Task Management
Multi-Channel Communication
B2B Sales
Contact Management
Task Management
Multi-Channel Communication
Account Management
Opportunity Management
B2B Full Funnel Sales
Contact Management
Task Management
Multi-Channel Communication
Account Management
Opportunity Management
Show more +
Help Desk
FreeAgent Platform
Ticket Management
Task Management
Multi-Channel Communication
Weighing your options?
Not sure if FreeAgent CRM fits your budget?
FreeAgent CRM reviews and ratings
What buyers like
- Highly customizable without coding; users adapt it to diverse workflows and needs.
- Exceptional customer service, with quick response times and proactive support from the team.
- Non-technically inclined users can get started without assistance.
Common complaints
- Slight learning curve due to extensive customization and feature-rich interface for new users.
- Occasional glitches, such as issues with email syncing and automation inconsistencies.
- Time-consuming setup for extensive customizations or large-scale implementations.
What users are saying
AK
Anupama K
07/11/23
"Easy CRM software"
What do you like best about FreeAgent CRM? the things I like best about freeagent CRM include its organization, fli=exibility and visibiity. it has ...
Read more
BH
Bjorn H
06/26/23
"FreeAgent - The Flexible CRM"
What do you like best about FreeAgent CRM? The flexibility of the CRM is incredibly useful. Being able to change the layouts of each group to best ...
Read more
PB
Permveer B
06/23/23
"New CRM software for cutting edge life sciences company"
What do you like best about FreeAgent CRM? Customizable, easy to use and learn the basics with potential to add a lot more later. They show you how ...
Read more
FA
Fahad A
05/11/23
"Best Crm Software"
What do you like best about FreeAgent CRM? It is easy to use, manage all the leads and churn them also What do you dislike about FreeAgent ...
Read more
JW
Janie W
10/11/22
"Most Robust and Customer Service oriented CRM Platform I have ever used."
What do you like best about FreeAgent CRM? There are two things. First: their customer service is bar-none, the best i have ever seen. They have a ...
Read more
MG
Mark G
07/29/22
"Call me for a reference this blows away Pipe Drive, Hub Spot and Sales in price service and tech!"
What do you like best about FreeAgent CRM? Easy to use and great customer service thank you What do you dislike about FreeAgent CRM? training schedule ...
Read more
- See if FreeAgent CRM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of FreeAgent CRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
Alternatives to FreeAgent CRM
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FreeAgent CRM Customers
Maryland
GlobalPPE
FundingShield
USADA
FreeAgent CRM Support Options
Frequently Asked Questions About FreeAgent CRM
Common questions buyers ask before choosing FreeAgent CRM.
FreeAgent CRM is a CRM Software. FreeAgent CRM offers Quotes (Proposals), List Management, Marketing Automation, Referral Tracking, Project Management and many more functionalities.
Buyers commonly note the following limitations of FreeAgent CRM: Slight learning curve due to extensive customization and feature-rich interface for new users.; Occasional glitches, such as issues with email syncing and automation inconsistencies.; Time-consuming setup for extensive customizations or large-scale implementations..
Some top alternatives to FreeAgent CRM includes Bigin by Zoho CRM, FreeAgent, ClickUp, Zoho CRM and Agentforce Sales (formerly Salesforce Sales Cloud).
FreeAgent CRM offers Free Trial, Subscription pricing models
The starting price of FreeAgent CRM is $35/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
