Lime CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Overview
Pricing
Features
Buyer feedback
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What is Lime CRM?
Lime is a CRM application that puts all your customer information at your fingertips. Quick and easy to set up, it includes many features essential to every business that allows for seamless customer interaction, including an email module, trouble ticketing, SMS and phone integration, and much more.
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
Lime CRM Software Demo
Lime CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Lime CRM
- Team types
- Large Enterprises, Medium Business
Why teams choose Lime CRM
Integrates multiple communication methods for seamless interaction.
Quick setup allows businesses to start immediately.
User-friendly design enhances team adoption.
Is Lime CRM right for you?
What buyers should know before shortlisting Lime CRM
Lime CRM has consistently proved to be a robust and flexible customer relationship management solution, earning accolades for its adaptability to diverse business processes. Users frequently highlight its ease of use, intuitive design, and rich customization options, making it an excellent choice for both B2B and B2C environments.
The system excels at centralizing customer data, facilitating seamless collaboration, and improving pipeline management, which are critical for enhancing productivity and customer retention. Its ability to integrate with other tools and provide valuable add-ons further extends its versatility, while the responsive customer support ensures ongoing satisfaction.
However, some users note that transitioning between desktop and web versions can be challenging, and certain functionalities like email integration and report generation could see improvements. Additionally, organizations with specific security standards or large-scale customizations may require extra consultancy hours or face initial setup hurdles.
Nonetheless, these criticisms are generally outweighed by the system's strengths, making Lime CRM a compelling option for businesses seeking a user-friendly and highly adaptable CRM platform.
Lime CRM pros and cons
- Lime CRM pros
Integrates multiple communication methods for seamless interaction.
Quick setup allows businesses to start immediately.
User-friendly design enhances team adoption.
- Lime CRM cons
May lack advanced features for larger enterprises.
Reporting tools are basic compared to competitors.
Ready to try it?
Get started with Lime CRM
Connect with the team for a personalised demo.
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Compare Lime CRM side-by-side with top CRM Software alternatives.
What is the pricing of Lime CRM?
Lime CRM reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 25 reviews, with clear strengths and a few common watchouts.
What buyers like
- Easy setup
- Comprehensive customer data
- Multiple communication channels
Common complaints
- Limited advanced analytics
- Basic reporting features
- No mobile app
Are you using Lime CRM?
What users are saying
ØB
Øyvind B
09/27/23
"Lime: progress is a slow process"
What do you like best about Lime CRM? It's great that we're able to prospect, pipeline and get solid intel out of the system once it's in place. This ...
Read more
TT
Thomas T
09/26/23
"A CRM with lots of functionalities"
What do you like best about Lime CRM? The way it combines both B2C and B2B and the available integrations. Customer support is very well. Nice ...
Read more
TV
Timon V
09/26/23
"Simple, flexible and easy managing"
What do you like best about Lime CRM? I have full management option and can build it myself, I get just the overview I want. What do you dislike about ...
Read more
AU
Anonymous User
09/19/23
"From the point of view of company development"
What do you like best about Lime CRM? Lime CRM is well suited for our company. We have invested quite a lot in developing it so that it would better ...
Read more
MB
Marie B
09/13/23
"For all years I have been working with Lime CRM it has always been easy."
What do you like best about Lime CRM? It is easy to understand and get the whole picture (of a project/client). Good functions for searching info by ...
Read more
AU
Anonymous User
09/12/23
"Very well designed CRM system and user friendly"
What do you like best about Lime CRM? That you can adapt it to your own needs and how you work in organizations. Many additions that help adapt it to ...
Read more
- See if Lime CRM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Lime CRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Lime CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Lime CRM.
Certifications
Developer & data
Alternatives to Lime CRM
Recommended
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9.0
Excellent
Lime CRM Support Options
Frequently Asked Questions About Lime CRM
Common questions buyers ask before choosing Lime CRM.
Lime CRM is a CRM Software. Lime CRM offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of Lime CRM: May lack advanced features for larger enterprises.; Reporting tools are basic compared to competitors.; No dedicated mobile application available..
Some top alternatives to Lime CRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and LOGICRM.
Lime CRM offers Subscription pricing model
The starting price is not disclosed by Lime CRM. You can visit Lime CRM pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].