Blackbaud CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2
HIPAABlackbaud CRM offers custom pricing plan
Boston University
Ducks Unlimited
Boys TownTrusted by many companies including Boston University
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Blackbaud CRM?
Blackbaud CRM provides state-of-the-art CRM solutions designed for healthcare and enterprise CRM organizations. It equips nonprofits with powerful fundraising, customer relationship management, analytics, multichannel marketing and data mining technology, allowing them to build stronger and more effective relationships. This comprehensive software will vastly improve the way businesses handle customer engagement.
Pricing
Blackbaud CRM offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2HIPAAData residency:🇺🇸
Blackbaud CRM Software Demo
Blackbaud CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Blackbaud CRM
- Team types
- Large Enterprises, Medium Business
Why teams choose Blackbaud CRM
Comprehensive features tailored for nonprofits
Strong analytics capabilities for data-driven decisions
Effective multichannel marketing tools to reach diverse audiences.
Is Blackbaud CRM right for you?
What buyers should know before shortlisting Blackbaud CRM
Blackbaud CRM is a robust solution tailored for nonprofits and healthcare organizations, offering extensive tools for fundraising and customer relationship management. Its analytics and marketing features empower users to enhance engagement effectively.
Blackbaud CRM pros and cons
- Blackbaud CRM pros
Comprehensive features tailored for nonprofits
Strong analytics capabilities for data-driven decisions
Effective multichannel marketing tools to reach diverse audiences.
- Blackbaud CRM cons
May be overwhelming for smaller organizations
Higher pricing may limit accessibility
Ready to try it?
Get started with Blackbaud CRM
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Blackbaud CRM side-by-side with top CRM Software alternatives.
What is the pricing of Blackbaud CRM?
Blackbaud CRM uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Blackbaud CRM reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 36 reviews, with clear strengths and a few common watchouts.
What buyers like
- Powerful fundraising tools
- Comprehensive analytics
- Multichannel marketing
Common complaints
- Complex for small nonprofits
- Steep learning curve
- High cost
What users are saying
AU
Anonymous User
10/23/23
"Business Analyst"
What do you like best about Blackbaud CRM? The Data that is stored in the system and the ability to obtain the informaiton is fairly easy. What do you ...
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AU
Anonymous User
10/23/23
"Effective but Cumbersome"
What do you like best about Blackbaud CRM? How easily it can integrate with other products. The CRM Cloud Portal has been very useful for our ...
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AU
Anonymous User
10/23/23
"Heading into Post-conversion"
What do you like best about Blackbaud CRM? The thing I like best about using BBCRM is that we are able to provide our users with access to a Business ...
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QV
Quoc V
05/24/23
"Nice CRM with great API"
What do you like best about Blackbaud CRM? I like the fact that the API makes the data very accessible. What do you dislike about Blackbaud CRM? It ...
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LS
Laura S
03/01/23
"Terrible experience"
What do you like best about Blackbaud CRM? Blackbaud has a good sales pitch until you start using the software and everything beyond that is terrible. ...
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BC
Brianne C
06/14/22
"Blackbaud CRM: The Right Tool for Advancement Needs"
What do you like best about Blackbaud CRM? Blackbaud CRM makes it easy to see key constituent data at a glance. I can quickly and easily get info when ...
Read more
What are the features of Blackbaud CRM?
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Donor management is a key feature of software designed to assist organizations in effectively managing their relationships with donors. It i…
Email marketing is a type of marketing that informs your customers via email list of new products, discounts, and other services. It can als…
Event management is a crucial aspect for any business or organization that aims to host a successful event. It encompasses a range of activi…
Fundraising management is the process of organizing fundraising events that involve individuals, businesses, charity foundations, or governm…
Membership management is a crucial feature in software that is designed to help organizations effectively manage their members or customers.…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
Volunteer management is an essential aspect of any organization that relies on the contribution of volunteers to accomplish their goals. Thi…
Blackbaud CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Blackbaud CRM.
Certifications
Developer & data
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Blackbaud CRM Customers
Boston University
Ducks Unlimited
Boys Town
Blackbaud CRM Support Options
Frequently Asked Questions About Blackbaud CRM
Common questions buyers ask before choosing Blackbaud CRM.
Blackbaud CRM is a CRM Software. Blackbaud CRM offers Fundraising Management, Membership Management, Volunteer Management, Email Marketing, Social Media Integration and many more functionalities.
Buyers commonly note the following limitations of Blackbaud CRM: May be overwhelming for smaller organizations; Higher pricing may limit accessibility; Customization options may not meet all needs..
Some top alternatives to Blackbaud CRM includes Bigin by Zoho CRM, Salesforce, SalesCRM, Snapforce CRM and NeonCRM.
Blackbaud CRM offers Quotation Based pricing model
The starting price is not disclosed by Blackbaud CRM. You can visit Blackbaud CRM pricing page to get the latest pricing.
Ready to try it?
Get started with Blackbaud CRM
Get connected with the team for a personalised demo.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
