BeyondTrust Remote Support vs TeamViewer Comparison
BeyondTrust Remote Support
Starting at $2,097 /Year
- Free Trial
- Large Enterprises
- Medium Business
BeyondTrust is a software product that allows you to provide remote support to your customers. Using this software, you can connect to the desktop of a user who is experiencing a problem and view their system exactly as…
TeamViewer
Starting at $9 /month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
TeamViewer is an essential tool for all small business owners and members of large organizations. It allows you to directly access a remote desktop, as well as computer programs. TeamViewer allows you to enter a password…
BeyondTrust Remote Support leads on user satisfaction with a 4.6-star rating across 418 reviews.
Spotsaas Analysis
BeyondTrust Remote SupportTeamViewer
The core difference between BeyondTrust Remote Support and TeamViewer lies in the level of security and session monitoring, with BeyondTrust offering extensive auditing features, making it ideal for larger organizations with stringent security needs, while TeamViewer provides a simpler, more user-friendly solution for smaller teams. BeyondTrust is best suited for mid-sized to large companies in regulated industries, whereas TeamViewer is perfect for small to medium-sized businesses seeking straightforward remote access.
- Best for secure, cross-platform remote IT support. - Extensive session monitoring and auditing capabilities. - Ideal for companies with 50 to 5,000 employees. - Suitable for industries like IT Services, Healthcare, and Finance. - Requires compatibility across multiple operating systems. - Price point of $2,097.
- Best for simple and reliable remote access. - Easy-to-use interface for IT support and remote work. - Ideal for companies with 10 to 500 employees. - Supports various industries including education and healthcare. - Cross-platform compatibility including mobile devices. - Affordable pricing at $9.
BeyondTrust Remote Support vs TeamViewer — at a glance
| Feature | BeyondTrust Remote Support | TeamViewer |
|---|---|---|
| Rating | 4.6 / 5 | 3.9 / 5 |
| Reviews | 418 | 12,204 |
| Starting price | $2,097 /Year | $9 /month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Remote Access Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | Business Hours, Online | Business Hours |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR, ISO 27001 |
| Data residency | US | Global |
Key differences between BeyondTrust Remote Support and TeamViewer
- Pricing: BeyondTrust Remote Support starts at $2,097 /Year, while TeamViewer starts at $9 /month.
- Target audience: BeyondTrust Remote Support is built for Large Enterprises and Medium Business, while TeamViewer targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: BeyondTrust Remote Support scores higher with a 4.6-star average.
- Deployment: BeyondTrust Remote Support supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; TeamViewer supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
BeyondTrust Remote Support vs TeamViewer — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Remote Access Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for secure, cross-platform remote IT support with extensive session monitoring.
- You need robust security with session recording and auditing capabilities.
- Your support team requires compatibility across Windows, Mac, Linux, and mobile devices.
- You want the option to host the remote support server on-premises for control.
- Your organization demands rapid updates for the latest operating system releases.
- Your support heavily relies on iOS device connectivity and management.
Best for simple, reliable remote access and IT support across platforms.
- You need an easy-to-use remote access tool for IT support or remote work.
- Your team requires cross-platform compatibility including Windows, macOS, Linux, iOS, and Android.
- You want robust security with end-to-end encryption and multi-factor authentication.
- You require extensive customization or advanced remote access features.
- You need uninterrupted commercial use without risk of mistaken bans for personal use.
BeyondTrust Remote Support: Best for secure, cross-platform remote IT support with extensive session monitoring. TeamViewer: Best for simple, reliable remote access and IT support across platforms.
Description | BeyondTrust is a software product that allows you to provide remote support to your customers. Using this software, you can connect to the desktop of a user who is experiencing a problem ... Read More about BeyondTrust Remote Support | TeamViewer is an essential tool for all small business owners and members of large organizations. It allows you to directly access a remote desktop, as well as computer programs. TeamViewer ... Read More about TeamViewer |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 9.3/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employees501-5,000 employees | 10-500 employeesLarge enterprises |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Smooth Connectivity: BeyondTrust Remote Support lets your team connect with users quickly and easily, reducing downtime and improving productivity. As a manager, you'll appreciate how straightforward it is for technicians to access devices remotely, solving issues in real-time.
- Security: Security is a priority. BeyondTrust's security protocols include session recording and complete auditing, keeping sensitive data protected during remote sessions.
- Cross-Platform Compatibility: Your team works with diverse operating systems. BeyondTrust Remote Support supports Windows, Mac, Linux, and mobile devices, allowing your technicians to assist users regardless of their device type or location.
- Smooth Remote Access: With TeamViewer, you can easily connect to devices from anywhere in the world, allowing your team to troubleshoot issues or collaborate in real-time without geographical constraints.
- Security Features: Your data is protected with end-to-end encryption and multi-factor authentication, keeping sensitive information secure during remote sessions.
- Cross-Platform Compatibility: Whether you're on Windows, macOS, Linux, iOS, or Android, TeamViewer has you covered. This flexibility means that your team can work together regardless of the devices they use.
Best fit
- 50 to 5,000 employees.
- Industries: IT Services, Healthcare, Financial Services, Education, Retail, and Telecommunications.
- Job Titles: IT Support Specialists, Help Desk Technicians, System Administrators, Network Administrators, and Customer Support Representatives.
- 10 to 500 employees
- IT support, remote work solutions, education, healthcare, and manufacturing
- IT support technicians, remote support agents, system administrators, and educators
Reasons buyers look elsewhere
- Users may seek alternatives due to cost considerations, as some remote support solutions offer competitive pricing or more flexible subscription models that better fit their budgetary constraints.
- Organizations with specific security compliance requirements might explore other options that provide enhanced features like end-to-end encryption or additional authentication measures tailored to their needs.
- Companies requiring seamless integration with existing IT infrastructure may find alternative remote support tools that offer better compatibility with their current systems and software applications.
- Pricing exceeds budget for solo users and small teams needing only basic remote access — competitors like Chrome Remote Desktop and AnyDesk cost less
- Lag and connection drops during sessions push users to alternatives with faster, more stable performance for critical work
- Teams with strict compliance requirements (HIPAA, SOC 2) switch to alternatives offering end-to-end encryption and on-premises data storage
Software Demo
Demo |
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How do BeyondTrust Remote Support and TeamViewer Compare on Features?
Total Features | 7 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare BeyondTrust Remote Support and TeamViewer on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
BeyondTrust Remote Support User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise BeyondTrust Remote Support for its broad OS compatibility, security features, and range of remote tools, while noting occasional connectivity and update delays as main drawbacks. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate TeamViewer's ease of use, reliability, and free personal use, though some express frustration over mistaken commercial use bans and limited advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Siemens  Coca-Cola  Airbus |
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Media and Screenshots
Screenshots |  8 Screenshots |  13 Screenshots |
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Videos |  3 Videos |  4 Videos |
Top Alternatives to BeyondTrust Remote Support and TeamViewer in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, BeyondTrust Remote Support or TeamViewer?
- BeyondTrust Remote Support edges out the other on user ratings (4.6 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do BeyondTrust Remote Support and TeamViewer offer a free trial?
- Yes, both BeyondTrust Remote Support and TeamViewer offer a free trial.
- What is the starting price of BeyondTrust Remote Support vs TeamViewer?
- BeyondTrust Remote Support starts at $2,097 /Year. TeamViewer starts at $9 /month.
- What are the top alternatives to BeyondTrust Remote Support?
- Top alternatives to BeyondTrust Remote Support include Zoho Assist, Wayk Now, ScreenMeet, ISL Online, RemotePC.
- What are the top alternatives to TeamViewer?
- Top alternatives to TeamViewer include GoToMyPC, RemotePC, VNC Connect, RemoteToPC, AnyDesk.