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8 Best ProProfs Chat Alternatives in 2026 — Free Options Included

Explore 8 alternatives to ProProfs Chat — vetted by our editors with real user reviews, pricing, and feature comparisons.

Our 8 top free ProProfs Chat alternatives at a glance

Quick answer

Here's the lineup of ProProfs Chat alternatives: Crisp, Freshchat and SnapEngage. Crisp leads on SpotScore (9.7) with a 4.47★ rating. All 8 are compared on score, rating, and price below.

A tool that fits one team can frustrate another, so if ProProfs Chat is frustrating yours, these 8 live chat software free alternatives are worth a look. We rank them by SpotScore, which combines verified user satisfaction with market presence, then ratings and pricing. The table gives a quick side-by-side; the sections below explain each pick.

ProductSpotScoreRatingPricingBest for
CrispTransforming customer conversations, one click at a time.9.7★★★★☆ 4.47(140)Freefrom $25 /User/Monthsmall & mid-size businesses
FreshchatUpgrade your customer service with intelligent messaging.9.5★★★★☆ 4.45(630)Freefrom $15 /User/Monthteams of all sizes
SnapEngageStreamline customer engagement & boost sales with SnapEngage.9.3★★★★☆ 4.4(138)Freefrom $16 /User/Monthteams of all sizes
Comm100 Live ChatMaximize customer satisfaction with personalized interactions.9.3★★★★★ 4.5Freefrom $29 /User/Monthteams of all sizes
UserlikeEmpowering real-time chat for exceptional customer communication.9.2★★★★☆ 4.47(462)Freefrom $90/moteams of all sizes
HappyFox ChatEfficiently connect and convert with HappyFox Chat.8.8★★★★☆ 4.34(102)Freefrom $29/mosmall & mid-size businesses
FocalScopeBoost customer engagement and satisfaction with FocalScope.8.7★★★★☆ 3.5(1)Freefrom $9/mosmall & mid-size businesses
LiveCallerTransform website traffic into sales with LiveCaller.8.6★★★★★ 4.5(14)Freefrom $12.60/moteams of all sizes

9.7

SpotScore

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

Best for: SMB teams · Mid-market

Start Free Trial

4.5

140 verified reviews

Add to compare

What is Crisp?

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

Read more about Crisp
Free Trial

9.5

SpotScore

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

630 verified reviews

Add to compare

What is Freshchat?

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Read more about Freshchat
Free Trial

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9.3

SpotScore

SnapEngage - Live Chat Software

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

138 verified reviews

Add to compare

What is SnapEngage?

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...

Read more about SnapEngage
Free Trial·

SnapEngage offers custom pricing plan

9.3

SpotScore

Comm100 Live Chat - Live Chat Software

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

Add to compare

What is Comm100 Live Chat?

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...

Read more about Comm100 Live Chat
Free Trial·

Comm100 Live Chat offers custom pricing plan

9.2

SpotScore

Userlike - Live Chat Software

Userlike

Empowering real-time chat for exceptional customer communication.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

462 verified reviews

Add to compare

What is Userlike?

Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...

Read more about Userlike
Free Trial·

Userlike offers custom pricing plan

8.8

SpotScore

HappyFox Chat - Live Chat Software

HappyFox Chat

Efficiently connect and convert with HappyFox Chat.

Best for: SMB teams · Mid-market

Start Free Trial

4.3

102 verified reviews

Add to compare

What is HappyFox Chat?

Introducing HappyFox Chat - the ultimate live chat software for enhancing lead generation. With its powerful features, this tool allows you to initiate customer conversations and address complaints in a more efficient and effective manner. It also offers live chat integration with various ...

Read more about HappyFox Chat
Free Trial

8.7

SpotScore

FocalScope - Live Chat Software

FocalScope

Boost customer engagement and satisfaction with FocalScope.

Best for: SMB teams · Mid-market

Start Free Trial

3.5

1 verified reviews

Add to compare

What is FocalScope?

FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also offers canned responses for ...

Read more about FocalScope
Free Trial

8.6

SpotScore

LiveCaller - Live Chat Software

LiveCaller

Transform website traffic into sales with LiveCaller.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

14 verified reviews

Add to compare

What is LiveCaller?

LiveCaller is the ultimate solution for managing all your calling needs. With a wide range of tools and features, LiveCaller offers optimal call creation, quicker response times, and increased sales success for your team. Its comprehensive call monitoring and callback software provides the ...

Read more about LiveCaller
Free Trial

ProProfs Chat competitors, compared

ProProfs Chat competes with 8 other live chat software tools tracked on Spotsaas. The closest by feature overlap are Crisp, Freshchat and SnapEngage. Each is compared against ProProfs Chat on rating, pricing and feature coverage below.

Tools similar to ProProfs Chat

Searches for "sites like ProProfs Chat" and "apps like ProProfs Chat" land on the same shortlist as "ProProfs Chat alternatives" — the 8 options below cover both, whether you want a like-for-like replacement or something lighter.

What each ProProfs Chat alternative is good at

Crisp9.7Best for small & mid-size businesses

Responsive and helpful customer support team, providing prompt assistance and solutions.

Watch for: Some users experienced complexities when navigating through various options, indicating potential navigation challenges.

Freshchat9.5Best for teams of all sizes

User-friendly interface for smooth customer interactions.

Watch for: Occasional glitches may disrupt the system flow.

SnapEngage9.3Best for teams of all sizes

Easy to use with proactive chat for engaging customers and boosting revenue.

Watch for: Issues with system integrations and outdated design can affect user experience.

Comm100 Live Chat9.3Best for teams of all sizes

AI-powered chatbox

Watch for: Complex setup process

Userlike9.2Best for teams of all sizes

Simple and effective UI with many useful features that are easy to implement.

Watch for: Initial complexity for newcomers in activating and utilizing all features.

HappyFox Chat8.8Best for small & mid-size businesses

Lead generation enhancement

Watch for: Limited customization options

FocalScope8.7Best for small & mid-size businesses

Pre-designed chat templates

Watch for: User interface can be cluttered

LiveCaller8.6Best for teams of all sizes

Optimal call management

Watch for: Limited to phone sales

Why teams look for a ProProfs Chat alternative

Teams usually start looking for a ProProfs Chat alternative for a few concrete reasons:

  • Limited integrations
  • Basic analytics features
  • No mobile app
  • Can be overwhelming for new users

How to choose among ProProfs Chat alternatives

On price, ratings, and standout strengths, the 8 free alternatives compare like this: 8 offer a free tier; paid plans run $9–$90, with FocalScope the cheapest entry point; and LiveCaller is the highest rated at 4.5★ across 14 reviews.

How positions are set.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to ProProfs Chat are Comm100 Live Chat (4.5★), LiveCaller (4.5★), Crisp (4.5★). Compare all 8 alternatives side-by-side above.

When evaluating alternatives to ProProfs Chat, prioritize: Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

ProProfs Chat starts from $10 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply ProProfs Chat is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to settle on the best ProProfs Chat alternative

  • On a budget / just exploring: start with a free tier — Crisp, Freshchat and SnapEngage let you evaluate without paying upfront.
  • If real-user ratings matter most: LiveCaller has the strongest star rating (4.5★) among the options with verified reviews.
  • Want the safest pick: Crisp has the highest Spotsaas Score (9.7) in this list — a strong default if you're unsure.

How to cut over from ProProfs Chat

Before switching off ProProfs Chat, run the checks that prevent headaches later. Export your data, verify the import, and confirm feature parity for your must-have workflows. Pilot the new tool free, then migrate, leaving ProProfs Chat active until you're done.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].