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Top 7 Free Promoter.io Alternatives, Compared (2026)

Explore 7 alternatives to Promoter.io — vetted by our editors with real user reviews, pricing, and feature comparisons.

Top free Promoter.io alternatives, compared at a glance

Quick answer

The Promoter.io alternatives buyers shortlist most are Zonka Feedback, Startquestion and Trustmary. Zonka Feedback ranks first with a SpotScore of 9.8 and a 4.95★ rating. Compare all 7 on score, rating, and pricing below.

If Promoter.io is holding you back on price, features, or usability, you have real options. These 7 nps software free alternatives are the strongest, ranked by SpotScore (real-user satisfaction and market presence combined), ratings, and pricing model. Our editors review each. Scan the table, then explore the detail for every pick.

ProductSpotScoreRatingPricingBest for
Zonka FeedbackListen, improve, and exceed customer expectations.9.8★★★★★ 4.95(48)Freefrom $24/moteams of all sizes
StartquestionMeasuring loyalty, not just satisfaction.9.4★★★★★ 4.76(19)Freefrom $41/moteams of all sizes
TrustmaryBuilding trust, one score at a time.9.4★★★★★ 4.59(11)Freefrom $190/moteams of all sizes
Customer.guruTransform customer feedback into business success.9.1★★★★★ 4.58(13)Freefrom $50/moteams of all sizes
SatisMeterMeasure customer satisfaction and boost loyalty.9★★★★★ 4.97(40)Freefrom $49/moteams of all sizes
SmileBackCustomer satisfaction made simple.8.9★★★★★ 4.87(40)Freefrom $83/moteams of all sizes
YesInsightsBoost customer loyalty with efficient NPS management.8.8★★★★★ 4.79(12)Freefrom $20/moteams of all sizes

9.8

SpotScore

Zonka Feedback - NPS Software

Zonka Feedback

Listen, improve, and exceed customer expectations.

Best for: SMB teams · Mid-market · Enterprise

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5.0

48 verified reviews

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What is Zonka Feedback?

Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building branded surveys to generating sentiment reports and closing the loop with ...

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9.4

SpotScore

Startquestion - NPS Software

Startquestion

Measuring loyalty, not just satisfaction.

Best for: SMB teams · Mid-market · Enterprise

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4.8

19 verified reviews

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What is Startquestion?

NPS gives an accurate measure of customer loyalty. Unlike satisfaction studies which indicate how happy user is with what receive from a company, NPS measures how likely to recommend a company to friends and colleagues. It is the next generation of customer analytics that goes beyond gauging ...

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Free TrialTry Free →·

Startquestion offers custom pricing plan

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9.4

SpotScore

Trustmary - NPS Software

Trustmary

Building trust, one score at a time.

Best for: SMB teams · Mid-market · Enterprise

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4.6

11 verified reviews

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What is Trustmary?

Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A user's reputation is verified by NPS(Net Promoter Score) through deeplinks ...

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Free TrialTry Free →

9.1

SpotScore

Customer.guru - NPS Software

Customer.guru

Transform customer feedback into business success.

Best for: SMB teams · Mid-market · Enterprise

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4.6

13 verified reviews

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What is Customer.guru?

Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey delivery, sends branded emails with customizable logos, and aggregates ...

Read more about Customer.guru
Free TrialTry Free →·

Customer.guru offers custom pricing plan

9.0

SpotScore

SatisMeter - NPS Software

SatisMeter

Measure customer satisfaction and boost loyalty.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

40 verified reviews

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What is SatisMeter?

SatisMeter is a pioneering technology & multi-channel system that helps businesses to keep customers loyal through acquiring in-app feedback following the Net Promoter System. From the point your customers have encountered the value of your product, they can experience this survey as the ...

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Free TrialTry Free →·

SatisMeter offers custom pricing plan

8.9

SpotScore

SmileBack - NPS Software

SmileBack

Customer satisfaction made simple.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.9

40 verified reviews

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What is SmileBack?

SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive dashboards. Utilize segments, filters and tags to uncover further ...

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Free TrialTry Free →

8.8

SpotScore

YesInsights - NPS Software

YesInsights

Boost customer loyalty with efficient NPS management.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

12 verified reviews

Add to compare

What is YesInsights?

YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey campaigns and route responses to a central dashboard integrated with their customer database. Conditional ...

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Free Trial·

YesInsights offers custom pricing plan

Why these Promoter.io alternatives stand out

Zonka Feedback9.8Best for teams of all sizes

Clean interface that works well for enterprise deployments.

Watch for: Limited intelligence behind surveys; does not adapt based on prior responses or patterns.

Startquestion9.4Best for teams of all sizes

Easy to use interface, making it user-friendly for beginners.

Watch for: Limited selection of advanced features and customizations.

Trustmary9.4Best for teams of all sizes

Easy to use interface with constant improvements, making it versatile and user-friendly for feedback collection.

Watch for: Lack of advanced features in the widget for website integration.

Customer.guru9.1Best for teams of all sizes

Easy to set up and use, with a simple user interface and quick survey setup.

Watch for: Limited customization options and marketplace for additional apps and connectors.

SatisMeter9Best for teams of all sizes

Easy setup and integration with data platforms, making it quick to start gathering feedback.

Watch for: Customizations and advanced features may be overwhelming for new users without proper guidance or support.

SmileBack8.9Best for teams of all sizes

Easy to use for both customers and internal users, boosting response rates.

Watch for: Some users find the simplicity of the system may limit advanced customizations.

YesInsights8.8Best for teams of all sizes

Easy-to-use interface for creating and conducting surveys quickly.

Watch for: Limited integration options and marketplace for expanding functionalities may restrict advanced features.

Why teams look for a Promoter.io alternative

Switching away from Promoter.io is usually triggered by one or more of these sticking points:

  • Pricing can be seen as relatively high, especially for small volumes of users.
  • Some users find limitations in flexibility and features at certain pricing levels.
  • Issues with data verification and field management in spreadsheet uploads.
  • Lack of native integrations with certain platforms, requiring workarounds.

What a good Promoter.io alternative should have

The hard numbers across these 7 nps software free alternatives: 7 offer a free tier; paid plans run $20–$190, with YesInsights the cheapest entry point; and SatisMeter is the highest rated at 4.97★ across 40 reviews.

Our ranking criteria.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Promoter.io are SatisMeter (5.0★), Zonka Feedback (5.0★), SmileBack (4.9★). Compare all 7 alternatives side-by-side above.

When evaluating alternatives to Promoter.io, prioritize: SMS Surveys, Email Surveys, Survey Builder, Customer NPS, Pulse Surveys, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Promoter.io starts from $100 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Promoter.io is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Which Promoter.io alternative should make your shortlist?

  • On a budget / just exploring: start with a free tier — Zonka Feedback, Startquestion and Trustmary let you evaluate without paying upfront.
  • If real-user ratings matter most: SatisMeter has the strongest star rating (4.97★) among the options with verified reviews.
  • Want the safest pick: Zonka Feedback has the highest Spotsaas Score (9.8) in this list — a strong default if you're unsure.

How to leave Promoter.io behind

Switching away from Promoter.io is safest in stages. Export your data, verify the new tool can import it, and confirm the features you depend on. Run a pilot first, then migrate fully, keeping Promoter.io running until you've validated the fit. Free trials above help.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].