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Top 6 Halo Service Desk Alternatives for Android, Compared (2026)

Explore 6 alternatives to Halo Service Desk, vetted by our editors with real user reviews, pricing, and feature comparisons.

The 6 best Halo Service Desk alternatives, summed up

Quick answer

If you're after a Halo Service Desk alternative, start with SolarWinds Service Desk, Ivanti Service Manager and Freshservice. SolarWinds Service Desk leads the list with a 4.36★ rating from real users. Compare all 6 on rating and pricing below.

The best Halo Service Desk replacement depends on your team, but this ranking narrows it down fast. These 6 service desk software alternatives lead on SpotScore, a measure of verified satisfaction and market presence, plus star ratings and pricing. Editors vet each entry. Start with the comparison table, then read each section below.

ProductSpotScoreRatingPricingBest for
SolarWinds Service DeskStreamline IT service management with SolarWinds.—★★★★☆ 4.36(169)Freefrom $19 /User/Monthteams of all sizes
Ivanti Service ManagerElevate your IT service management with Ivanti.—★★★★☆ 3.94(171)FreeFree Trial · Quotation Basedteams of all sizes
FreshserviceStreamline your support process with ease.—★★★★★ 4.68(981)Freefrom $19 /Agent/Monthteams of all sizes
HaloITSMStreamline IT service management for seamless operations.—★★★★★ 4.84(16)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
Incident IQRevolutionize your help desk experience.—★★★★★ 4.59(215)Quotation Basedteams of all sizes
Service CreatioStreamline your service requests with ease.—★★★★★ 4.6(10)Freefrom $45 /User/Monthteams of all sizes
SolarWinds Service Desk - Service Desk Software

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

169 verified reviews

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What is SolarWinds Service Desk?

SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common issues without opening tickets, reducing the manual workload on IT staff. It ...

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Free TrialTry Free →
Ivanti Service Manager - Service Desk Software

Ivanti Service Manager

Elevate your IT service management with Ivanti.

Best for: SMB teams · Mid-market · Enterprise

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3.9

171 verified reviews

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What is Ivanti Service Manager?

Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies so organizations can optimize current resources without replacing their full stack.

Read more about Ivanti Service Manager
Free Trial·

Ivanti Service Manager offers custom pricing plan

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Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

Best for: SMB teams · Mid-market · Enterprise

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4.7

981 verified reviews

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What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

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Free Trial
HaloITSM - Service Desk Software

HaloITSM

Streamline IT service management for seamless operations.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

16 verified reviews

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What is HaloITSM?

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

Read more about HaloITSM
Free Trial·

HaloITSM offers custom pricing plan

Incident IQ - Service Desk Software

Incident IQ

Revolutionize your help desk experience.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

4.6

215 verified reviews

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What is Incident IQ?

Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st century. Built upon an intuitive workflow, Incident IQ keeps customers happy and partners informed with a ...

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Incident IQ offers custom pricing plan

Service Creatio - Service Desk Software

Service Creatio

Streamline your service requests with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

10 verified reviews

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What is Service Creatio?

Service Creatio is a no-code service desk platform for IT and customer support teams that need automated ticket routing, escalation rules, and knowledge base integration without custom development. It includes a no-code process designer, but teams with limited technical configuration experience ...

Read more about Service Creatio
Free TrialTry Free →·

Service Creatio offers custom pricing plan

The main Halo Service Desk competitors

There are 6 direct Halo Service Desk competitors in Service Desk Software. The ones that come up most often are SolarWinds Service Desk, Ivanti Service Manager and Freshservice. Each is compared against Halo Service Desk on rating, pricing and feature coverage below.

Sites and apps like Halo Service Desk

Searches for "sites like Halo Service Desk" and "apps like Halo Service Desk" land on the same set of options as "Halo Service Desk alternatives" — the 6 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each earned a place here

SolarWinds Service DeskBest for teams of all sizes

Revolutionary self-help technology

Watch for: Limited advanced reporting features

Ivanti Service ManagerBest for teams of all sizes

ITIL-ready solution

Watch for: Complex setup process

FreshserviceBest for teams of all sizes

Quick setup

Watch for: Limited customization options

HaloITSMBest for teams of all sizes

Modern interface that is easy to use and navigate.

Watch for: Some settings can be challenging to find due to high level of customization.

Incident IQBest for teams of all sizes

All-in-one incident management

Watch for: Limited customization options

Service CreatioBest for teams of all sizes

Automates end-user support

Watch for: Learning curve for new users

Why teams look for a Halo Service Desk alternative

Here's what tends to push teams toward a Halo Service Desk alternative:

  • May require training for agents
  • Pricing can be high for small teams
  • Limited integrations with some tools
  • Complex setup for on-premise

What to focus on in a Halo Service Desk alternative

By the numbers, these 6 service desk software alternatives shake out as follows: 5 offer a free tier; paid plans run $19–$45, with SolarWinds Service Desk the cheapest entry point; and HaloITSM is the highest rated at 4.84★ across 16 reviews.

The logic behind the ranking.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Halo Service Desk are HaloITSM (4.8★), Freshservice (4.7★), Service Creatio (4.6★). Compare all 6 alternatives side-by-side above.

When evaluating alternatives to Halo Service Desk, prioritize: Ticket Management, Ticketing System, Incident Management, Self Service Portal, Knowledge Base, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Halo Service Desk starts from $40 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Halo Service Desk is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Deciding on the right Halo Service Desk alternative

Switching from Halo Service Desk

Replacing Halo Service Desk is easiest when you plan the data move first. Export your records, confirm the new tool imports them, and verify your key workflows hold. Pilot the switch free, then migrate fully, keeping Halo Service Desk open as backup until you're settled.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].