SolarWinds Service Desk vs HaloITSM - Which Service Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	SolarWinds Service Desk (166) Get Quote Get Quote	HaloITSM (16) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More	HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams ... Read More
Entry Level Pricing	Starts from $19	Not Available
Free Trial Availability	Get Free Trial	Free Trial available
User Ratings	4.4 (1874)	4.6 (83)
	Get Quote	Get Quote

Software Demo

Demo

What Do SolarWinds Service Desk and HaloITSM Cost?

Pricing Option
Starting From	$19	Not Available
Pricing Plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

SolarWinds Service Desk User Reviews & Rating Comparison

User Ratings	4.4 (based on 1874 reviews)	4.6 (based on 83 reviews)
Rating Distribution	Excellent 97 Very Good 61 Good 6 Poor 1 Terible 1	Excellent 16 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	HaloITSM has gained significant praise over the past 12 months, with users highlighting its sleek design, speed, and continuous evolution as standout features. The customer service and ...Read more
Pros and Cons	Pros and Cons of SolarWinds Service Desk	Pros and Cons of HaloITSM Modern interface that is easy to use and navigate. Excellent technical support and responsiveness to user feedback. Customizable features that cater to various business needs. Quick and seamless migration to cloud-based version. Some settings can be challenging to find due to high level of customization. Limited documentation for certain features, requiring frequent engagement with support.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	NHS Siemens AkzoNobel

Media and Screenshots

Screenshots	6 Screenshots	5 Screenshots
Videos	1 Videos	3 Videos

Top Alternatives to SolarWinds Service Desk and HaloITSM in 2025

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 Ivanti Service Manager 3.8	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both SolarWinds Service Desk and HaloITSM offer a Free Trial.

SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

HaloITSM is designed for Large Enterprises, Medium Business and Small Business.

The starting price of SolarWinds Service Desk begins at $19/User/Month, while pricing details for HaloITSM are unavailable.

Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

Some top alternatives to HaloITSM includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk, IBM Control Desk, Freshdesk, HelpDesk, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk and ServiceNow Customer Service Management.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

SolarWinds Service Desk vs HaloITSM - Which Service Desk Software Platform Is Better in July 2025?