9.6
SpotScore

Nextiva
RECOMMENDED
Empowering businesses through advanced communication solutions.
Best for: SMB teams · Mid-market · Enterprise
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What is Nextiva?
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read more about Nextiva9.0
SpotScore

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What is Exotel?
Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, recordings, and customer history in one place, and supports custom call flows ...
Read more about Exotel8.9
SpotScore

Call Center Studio
Streamline your call center operations with ease.
Best for: SMB teams · Mid-market · Enterprise
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What is Call Center Studio?
Call Center Studio is a contact center platform for operations running high call volumes that need ACD, IVR, predictive dialing, and real-time reporting in one system. It consolidates tools that many contact centers otherwise stitch together separately, including inbound routing, outbound ...
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8.9
SpotScore

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What is ZIWO?
ZIWO is a cloud contact center platform with CRM plugins, virtual phone numbers, call tracking, and number masking. It integrates telephony with CRM systems so agents can log calls, access analytics, add call notes, and automate outbound calls, with connectivity across 150+ countries including ...
Read more about ZIWO8.7
SpotScore

Knowlarity
Empowering Your Business with Seamless Customer Engagement
Best for: SMB teams · Mid-market · Enterprise
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What is Knowlarity?
Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools ...
Read more about KnowlarityKnowlarity offers custom pricing plan
8.7
SpotScore

Freshcaller
Streamline your calls, elevate customer experience.
Best for: SMB teams · Mid-market · Enterprise
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What is Freshcaller?
Freshcaller is cloud-based call center software for customer support teams at growing businesses, particularly those already using the Freshworks product suite. It handles inbound and outbound call routing, IVR, and call logging in a single interface, with CRM integration to surface customer ...
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