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Zultys MXIE vs Avaya Aura vs DYL Business Phone Service Comparison

Last updated:

Zultys MXIE

3.9(53 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Zultys Contact Center Operations Software offers innovative features that bring benefits to the business and helps user to stay ahead of competition. With enhanced analytics, mobility, adaptability, and many other capabi…

Avaya Aura

4.1(162 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura…

DYL Business Phone Service

3.6(6 reviews)

Starting at $85 /User/Month

  • Large Enterprises
  • Medium Business

DYL Business Phone Service lets business use their existing phone systems and nontraditional data sources to help make contact centers more profitable. The software, which is easy to install, facilitates greater responsi…

Avaya Aura leads on user satisfaction with a 4.1-star rating across 162 reviews.

Zultys MXIE vs Avaya Aura vs DYL Business Phone Service — at a glance

FeatureZultys MXIEAvaya AuraDYL Business Phone Service
Rating3.9 / 54.1 / 53.6 / 5
Reviews531626
Starting priceContact for pricingContact for pricing$85 /User/Month
Free trial No No No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryContact Center Operations SoftwareContact Center Operations SoftwareContact Center Operations Software
PlatformsSaaS/Web/CloudSaaS/Web/CloudSaaS/Web/Cloud
API
Support modesBusiness HoursOnline24/7 (Live rep), Business Hours, Online
Data residencyUSUS

Key differences between Zultys MXIE and Avaya Aura

  • User satisfaction: Avaya Aura scores higher with a 4.1-star average.
  • Deployment: Zultys MXIE supports SaaS/Web/Cloud; Avaya Aura supports SaaS/Web/Cloud.

Compare Zultys MXIE vs Avaya Aura vs DYL Business Phone Service — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Zultys MXIE - Contact Center Operations Software
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Avaya Aura - Contact Center Operations Software
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Free PDF comparison

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Biggest differences

Start here before you go deeper into features.

Zultys MXIE

Best for

Large Enterprises, Medium Business, Small Business

Avaya Aura

Best for

Large Enterprises, Medium Business, Small Business

DYL Business Phone Service

Best for

Large Enterprises, Medium Business, Small Business

Zultys MXIE typically suits Large Enterprises and Medium Business. Avaya Aura tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Zultys Contact Center Operations Software offers innovative features that bring benefits to the business and helps user to stay ahead of competition. With enhanced analytics, mobility, ... Read More about Zultys MXIE

Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the ... Read More about Avaya Aura

DYL Business Phone Service lets business use their existing phone systems and nontraditional data sources to help make contact centers more profitable. The software, which is easy to ... Read More about DYL Business Phone Service

Entry Level Pricing

  • Not Available
  • Not Available
  • Starts from $85

Free Trial Availability

  • No free trial
  • No free trial
  • No free trial

User Ratings

Based on verified Spotsaas reviews

3.9

(53)

3.6

(6)
Get pricing help
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

DYL Business Phone Service has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

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Step 1 of 4

How big is your team?

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Compare Zultys MXIE, Avaya Aura and DYL Business Phone Service on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • Not Available
        • Not Available
        • $85

        Pricing Plans

        • Not Available
        • Not Available
        • Not Available

        Pricing Page

        Pricing information not available

        Pricing information not available

        DYL Business Phone Service pricing

        Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Not Available
        • Not Available
        Get help choosing
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        Data Residency

        🇺🇸 US
        🇺🇸 US

        Zultys MXIE vs Avaya Aura User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        13

        9

        5

        0

        1

        37

        31

        8

        1

        2

        2

        4

        0

        0

        1

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is mixed to positive across 28 reviews, with clear strengths and a few common watchouts.

        What buyers like

        • Innovative features
        • Enhanced analytics
        • Mobile capabilities

        Common complaints

        • Learning curve for new users
        • Limited integrations
        • Pricing may be high

        Buyer sentiment

        Buyer sentiment is positive across 79 reviews, with strong overall satisfaction.

        Buyer sentiment

        Buyer sentiment is mixed to positive across 7 reviews, with clear strengths and a few common watchouts.

        What buyers like

        • Easy installation
        • Cloud-based call logs
        • Improves agent quality monitoring

        Common complaints

        • Limited advanced features
        • May not integrate well with all systems
        • Basic analytics capabilities

        Pros and Cons

        • Innovative features enhance operational efficiency.

        • Strong analytics capabilities provide valuable insights.

        • May require training for effective use.

        • Integration options are limited.

        No pros or cons available for this product

        • Quick and easy installation process for users.

        • Cloud-based logs enhance data accessibility.

        • Focuses on improving agent responsiveness.

        • May lack advanced features for larger operations.

        • Integration with existing systems can be limited.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Media and Screenshots

        Screenshots

        No screenshots available.

        No screenshots available.

        DLY System

        2 Screenshots

        Videos

        video-0

        3 Videos

        video-0

        2 Videos

        No videos available.

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Zultys MXIE or Avaya Aura?
        Avaya Aura edges out the other on user ratings (4.1 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Zultys MXIE and Avaya Aura offer a free trial?
        Neither Zultys MXIE nor Avaya Aura currently lists a free trial.
        What is the starting price of Zultys MXIE vs Avaya Aura?
        Zultys MXIE starts at Contact for pricing. Avaya Aura starts at Contact for pricing.
        What are the top alternatives to Zultys MXIE?
        Top alternatives to Zultys MXIE include uContact, ZIWO, NICE inContact CXone, 3CX, ice Contact Center.
        What are the top alternatives to Avaya Aura?
        Top alternatives to Avaya Aura include contactSPACE, uContact, Call Center Studio, 3CX, Convoso.

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