Zoho Survey vs Retently Comparison
Zoho Survey
Starting at $25 /Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zoho Survey is a web-based survey tool that create, publish, collect and analyze high-quality feedback – all in one place. It helps in capturing feedback through website or sales force, compile and view results and insi…
Retently
Starting at $79 /Month
- Free Trial
- Large Enterprises
- Medium Business
Retently is an online survey tool that not only allows to take surveys, but also see results and participate in product testing. Retently has a user-friendly interface and maintain privacy by choosing what information is…
Retently leads on user satisfaction with a 4.9-star rating across 67 reviews.
SpotSaaS Analysis
Zoho SurveyRetently
The core difference between Zoho Survey and Retently lies in Zoho's emphasis on an all-in-one solution for simple survey creation and feedback collection, making it ideal for small to medium-sized businesses. In contrast, Retently is better suited for organizations looking for advanced customer feedback and Net Promoter Score (NPS) tracking capabilities.
- Best for simple survey creation - Ideal for small to medium-sized businesses - Integrated survey publishing and analysis - Easy-to-use platform - Priced at $25 - Suitable for customer, market, or employee surveys
- Focuses on advanced customer feedback - Specializes in Net Promoter Score (NPS) tracking - Ideal for organizations prioritizing customer experience - Higher price point at $79 - Not specifically tailored to company size - Offers detailed insights into customer loyalty
Zoho Survey vs Retently — at a glance
| Feature | Zoho Survey | Retently |
|---|---|---|
| Rating | 4.4 / 5 | 4.9 / 5 |
| Reviews | 1,156 | 67 |
| Starting price | $25 /Month | $79 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Survey/ User Feedback Software | Survey/ User Feedback Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | — |
| Data residency | Global | US |
Key differences between Zoho Survey and Retently
- Pricing: Zoho Survey starts at $25 /Month, while Retently starts at $79 /Month.
- Target audience: Zoho Survey is built for Freelancers / Consultants and Large Enterprises, while Retently targets Large Enterprises and Medium Business.
- User satisfaction: Retently scores higher with a 4.9-star average.
- Deployment: Zoho Survey supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Retently supports SaaS/Web/Cloud.
Zoho Survey vs Retently — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for simple, all-in-one survey creation and multi-channel feedback collection.
- You need an easy-to-use platform for customer, market, or employee surveys.
- Your team requires integrated survey creation, publishing, and analysis in one tool.
- You are a small or medium business seeking straightforward feedback collection without complex setup.
- You require highly advanced survey customization beyond basic templates and logic.
- Your enterprise demands deep integrations with complex workflows and extensive analytics.
Large Enterprises, Medium Business, Small Business
Zoho Survey typically suits Freelancers / Consultants and Large Enterprises. Retently tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zoho Survey is a web-based survey tool that create, publish, collect and analyze high-quality feedback – all in one place. It helps in capturing feedback through website or sales force, ... Read More about Zoho Survey | Retently is an online survey tool that not only allows to take surveys, but also see results and participate in product testing. Retently has a user-friendly interface and maintain privacy ... Read More about Retently |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | 8.6/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Zoho Survey and Retently Compare on Features?
Total Features | 16 Features | 10 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Zoho Survey and Retently on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Zoho Survey User Reviews & Rating Comparison
User Ratings | 4.4 (based on 1156 reviews) | 4.9 (based on 67 reviews) |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate Zoho Survey for its ease of use and comprehensive features, though some desire more advanced customization and clearer pricing. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 67 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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List of Customers
Customers |  Zoho Survey_customers_0  Zoho Survey_customers_1  Zoho Survey_customers_2 |  VTEX  Chargify  Splitit |
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Media and Screenshots
Screenshots |  6 Screenshots |  7 Screenshots |
|---|---|---|
Videos |  2 Videos |  1 Videos |
Top Alternatives to Zoho Survey and Retently in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zoho Survey or Retently?
- Retently edges out the other on user ratings (4.9 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zoho Survey and Retently offer a free trial?
- Yes, both Zoho Survey and Retently offer a free trial.
- What is the starting price of Zoho Survey vs Retently?
- Zoho Survey starts at $25 /Month. Retently starts at $79 /Month.
- What are the top alternatives to Zoho Survey?
- Top alternatives to Zoho Survey include SurveyMonkey, SmartSurvey, QuestionPro, SurveyMethods, SurveySparrow.
- What are the top alternatives to Retently?
- Top alternatives to Retently include SurveyMonkey, SurveySparrow, Zonka Feedback, ClearlyRated, FeedbackLink.