ZIWO vs OpenPhone Comparison
ZIWO
Starting at $109 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with features such as CRM plugins, virtual…
OpenPhone
Starting at $10 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
OpenPhone helps you transition your telephone system to the cloud, so you can access it from anywhere. Avoid confusion between personal and professional communication, thanks to this powerful software. Cut down on interr…
ZIWO leads on user satisfaction with a 4.7-star rating across 110 reviews.
ZIWO vs OpenPhone — at a glance
| Feature | ZIWO | OpenPhone |
|---|---|---|
| Rating | 4.7 / 5 | 4.3 / 5 |
| Reviews | 110 | 84 |
| Starting price | $109 /User/Month | $10 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | VoIP Providers |
| Platforms | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | GDPR | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between ZIWO and OpenPhone
- Pricing: ZIWO starts at $109 /User/Month, while OpenPhone starts at $10 /User/Month.
- User satisfaction: ZIWO scores higher with a 4.7-star average.
- Deployment: ZIWO supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; OpenPhone supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
ZIWO vs OpenPhone — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Cloud contact center solution excelling in CRM integration and call tracking.
- You need seamless integration with multiple CRMs for call logging and analytics.
- Your team values advanced IVR and automated phone number country code detection.
- You want a user-friendly interface with strong call tracking and recording features.
- Your company requires highly stable voice quality without occasional disruptions.
- You depend on extensive call analytics like call counting on home page and call number search.
Best for small to mid-sized remote teams needing simple cloud phone systems.
- You want an easy-to-use cloud phone system accessible from anywhere.
- You need to separate personal and professional communications clearly.
- Your team requires basic call routing with IVR, extensions, and shared lines.
- Your enterprise demands highly customized or advanced telephony infrastructure.
- You require an on-premises phone system rather than a cloud solution.
ZIWO: Cloud contact center solution excelling in CRM integration and call tracking. OpenPhone: Best for small to mid-sized remote teams needing simple cloud phone systems.
Description | ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with ... Read More about ZIWO | OpenPhone helps you transition your telephone system to the cloud, so you can access it from anywhere. Avoid confusion between personal and professional communication, thanks to this ... Read More about OpenPhone |
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Entry Level Pricing |
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Free Trial Availability | ||
Spotsaas ScoreWhat's this? ↗ | 8.9/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employeesMedium Business | 1-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Communication: ZIWO enhances team collaboration by providing a centralized platform for all communication channels, ensuring that everyone is on the same page and reducing the likelihood of miscommunication.
- Intuitive User Interface: Users will appreciate ZIWO’s easy-to-navigate interface, which minimizes training time and boosts productivity. This means your team can focus more on their core tasks rather than struggling with technology.
- Real-Time Analytics: Managers can leverage ZIWO’s robust analytics dashboard to gain insights into performance metrics. This feature allows for data-driven decisions, helping to optimize processes and enhance customer satisfaction.
No key benefits available yet.
Best fit
Reasons buyers look elsewhere
- Users may seek alternatives to ZIWO due to budget constraints, as other solutions might offer similar features at a lower price point, making them more accessible for small businesses or startups.
- Some users might find that ZIWO lacks specific integrations with their existing software ecosystem, prompting them to explore options that better align with their current technology stack.
- A desire for enhanced customer support or training resources can lead users to consider alternatives, particularly if they feel ZIWO's support does not meet their expectations or needs.
No alternatives guidance available yet.
Software Demo
Demo |
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How do ZIWO and OpenPhone Compare on Features?
Total Features | 11 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ZIWO and OpenPhone on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
ZIWO User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment with praise for usability and call tracking, tempered by concerns about occasional technical issues and voice quality. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate OpenPhone for its ease of use and cloud accessibility but note concerns about pricing transparency and advanced feature limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  5 Videos |  2 Videos |
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Top Alternatives to ZIWO and OpenPhone in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ZIWO or OpenPhone?
- ZIWO edges out the other on user ratings (4.7 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ZIWO and OpenPhone offer a free trial?
- Yes, both ZIWO and OpenPhone offer a free trial.
- What is the starting price of ZIWO vs OpenPhone?
- ZIWO starts at $109 /User/Month. OpenPhone starts at $10 /User/Month.
- What are the top alternatives to ZIWO?
- Top alternatives to ZIWO include Nextiva, TalkDesk, Calabrio One, CallTools, uContact.
- What are the top alternatives to OpenPhone?
- Top alternatives to OpenPhone include Dialpad Talk, RingCentral Office, Vonage Business, Grasshopper, Dialpad Sell.