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Compare Zendesk Support vs Sprout Social vs Zoho Social vs Crowdfire

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Sprout Social is a Social Media Management Platform that allows business users to manage, plan, and track their social media presence across multiple networks. Sprout Social is used by ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $89 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.2/10

9.2/10

User Ratings
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Software Demo

Demo

Features

Total Features

29 Features

9 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $89 , Billed Yearly
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

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          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Standard

            • 5 social profiles

            • All-in-one social inbox

            • Publish, schedule, draft and queue posts

            Show more +

          • Professional

            • 10 social profiles

            • Includes features of Standard plan, plus

            • Competitive reports for Instagram, Facebook and Twitter

            Show more +

          • Advanced

            • 10 social profiles

            • Includes features of Professional plan, plus

            • Message Spike Alerts for increased message activity

            Show more +

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          1494

          Very Good

          784

          Good

          113

          Poor

          25

          Terible

          57

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          No Expert ai Review available for the product

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Coldwell Banker

          Coldwell Banker

          Lowes

          Lowes

          Edelman

          Edelman

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          Instagram profiles

          4 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          2 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Sprout Social offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Sprout Social is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Sprout Social Starts at $89/User/Month when Billed Yearly.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Sprout Social includes Zoho Social, Crowdfire, SocialBee, Buffer, Sprinklr, Hootsuite, Planable, SocialMgr, Later, SocialBu, Ultimate SMM, Social Mako, CloudSocial, SocialHub and Lately.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].