xMatters vs OnPage vs Blameless Comparison
xMatters
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…
OnPage
Starting at $13.99 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training to use. Organizations of all si…
Blameless
Starting at $20 /User/Month
- Large Enterprises
- Medium Business
Blameless is a web-based software for tracking of incidents. It is also suitable for handling incidents involving multiple parties where different groups play distinct roles. It's been designed from the ground up in cons…
OnPage leads on user satisfaction with a 4.5-star rating across 308 reviews.
xMatters vs OnPage vs Blameless — at a glance
| Feature | xMatters | OnPage | Blameless |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.5 / 5 | 5.0 / 5 |
| Reviews | 897 | 308 | 2 |
| Starting price | $16 /User/Month | $13.99 /User/Month | $20 /User/Month |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | US | US |
Key differences between xMatters and OnPage
- Pricing: xMatters starts at $16 /User/Month, while OnPage starts at $13.99 /User/Month.
- User satisfaction: OnPage scores higher with a 4.5-star average.
- Deployment: xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; OnPage supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare xMatters vs OnPage vs Blameless — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for IT teams needing automated, integrated incident management workflows.
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
Best for reliable, easy-to-use incident alerts with minimal training needed.
- You need a simple, streamlined incident management tool for small to medium teams.
- Your team requires dependable, timely notifications integrated with user devices.
- You value responsive 24/7 customer support to quickly resolve issues.
- Your organization demands extensive customization of notification sounds and alert responses.
- You require highly granular alert routing and complex response workflows.
Best for complex, multi-party incident management with strong automation and integrations.
- You need flexible, expert-designed workflows for incident response teams.
- Your organization requires seamless integration with Jira, Slack, and Zoom.
- You value comprehensive automation to streamline incident processes and reduce manual work.
- You want a simple, minimal incident tracking tool without customization.
- Your team depends heavily on a broad third-party app marketplace for integrations.
xMatters: Best for IT teams needing automated, integrated incident management workflows. OnPage: Best for reliable, easy-to-use incident alerts with minimal training needed.
Description | xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters | OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training ... Read More about OnPage | Blameless is a web-based software for tracking of incidents. It is also suitable for handling incidents involving multiple parties where different groups play distinct roles. It's been ... Read More about Blameless |
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Spotsaas ScoreWhat's this? ↗ | 9.4/10 | 8.9/10 | 8.5/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Medium BusinessLarge Enterprises | Small BusinessMedium Business | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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How do xMatters, OnPage and Blameless Compare on Features?
Total Features | 9 Features | 15 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare xMatters, OnPage and Blameless on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | ✓ Yes |
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HIPAA | — | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US | 🇺🇸 US |
xMatters vs OnPage User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like
Common complaints
| Buyer sentiment Users generally praise OnPage for its reliability, ease of use, and effective urgent notifications, though some report issues with alert customization and occasional glitches. What buyers like
Common complaints
| Buyer sentiment Users highly value Blameless for its integrations, automation, and support, though some find initial complexity challenging. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Accenture  Viasat  Principal | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  1 Screenshots |  3 Screenshots | No screenshots available. |
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Videos |  3 Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Incident Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, xMatters or OnPage?
- OnPage edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do xMatters and OnPage offer a free trial?
- Yes, both xMatters and OnPage offer a free trial.
- What is the starting price of xMatters vs OnPage?
- xMatters starts at $16 /User/Month. OnPage starts at $13.99 /User/Month.
- What are the top alternatives to xMatters?
- Top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.
- What are the top alternatives to OnPage?
- Top alternatives to OnPage include Freshservice, VictorOps, Amixr, AlertOps, Spike.sh.