xMatters vs Lightstep Incident Response - Which Incident Management Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	xMatters (257) Get Quote Get Quote	Lightstep Incident Response Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More	Lightstep was designed specifically for the cybersecurity Incident Response space, and it continue to add new features to help these teams be more efficient at handling the large amounts of ... Read More
Entry Level Pricing	Starts from $16	Not Available
Free Trial Availability	Free Trial available	No free trial
Spotsaas Score	9.4/10	7.6/10
User Ratings	4.4 (897)
	Get Quote	Get Quote

Software Demo

Demo

How do xMatters and Lightstep Incident Response Compare on Features?

Total Features	9 Features	3 Features
Unique Features
	Get Quote	Get Quote

What Do xMatters and Lightstep Incident Response Cost?

Pricing Option
Starting From	$16	Not Available
Pricing Plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

xMatters User Reviews & Rating Comparison

User Ratings	4.4 (based on 897 reviews)	No reviews available for the product
Rating Distribution	Excellent 192 Very Good 61 Good 4 Poor 0 Terible 0	No reviews available for the product
Expert's Review generated by AI	xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of xMatters Automates workflows and alerts, saving time and ensuring timely responses to issues. Offers various integration options with existing systems, making it easy to combine and replace alerts. Provides multiple alert devices and communication channels, improving accessibility and responsiveness. User-friendly interface, easy to navigate and use, even for new users. Some users find the search function and schedule setup confusing or could be improved. Limited customization options for individual preferences like alert sounds.	Pros and Cons of Lightstep Incident Response
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

List of Customers

Customers	Accenture Viasat Principal	No Customers information available.

Media and Screenshots

Screenshots	1 Screenshots	No screenshots available.
Videos	3 Videos	2 Videos

Top Alternatives to xMatters and Lightstep Incident Response in 2025

Alternatives	Freshservice 4.4 Ivanti Service Manager 3.8 PagerDuty 4.5	Freshservice 4.4 PagerDuty 4.5 VictorOps 4.6

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

xMatters offers Free Trial, but Lightstep Incident Response does not.

xMatters is designed for Large Enterprises, Medium Business and Small Business.

Lightstep Incident Response is designed for Large Enterprises, Medium Business and Small Business.

The starting price of xMatters begins at $16/User/Month, while pricing details for Lightstep Incident Response are unavailable.

Some top alternatives to xMatters includes Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps, Everbridge IT Alerting, Mission Manager, ServiceNow Customer Service Management, Zenduty, StatusCast Incident Management and PagerTree.

Some top alternatives to Lightstep Incident Response includes Freshservice, PagerDuty, VictorOps, AlertOps, Spike.sh, Zenduty, Incident.io, StatusCast Incident Management, ResQ and LightStep.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

xMatters vs Lightstep Incident Response - Which Incident Management Software Platform Is Better in July 2025?

xMatters

Lightstep Incident Response

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do xMatters and Lightstep Incident Response Compare on Features?

Total Features

Unique Features

What Do xMatters and Lightstep Incident Response Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

xMatters User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of xMatters

Pros and Cons of Lightstep Incident Response

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to xMatters and Lightstep Incident Response in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure