Vivantio vs Vorex Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashb…
Vorex
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Vorex Service Desk Software is a software for IT companies to maintain customer satisfaction. Vorex has a strong feature to handle multiple users monitoring in real-time during the service, or can be deployed as a pilot…
Vorex leads on user satisfaction with a 4.6-star rating across 10 reviews.
Vivantio vs Vorex — at a glance
| Feature | Vivantio | Vorex |
|---|---|---|
| Rating | 4.4 / 5 | 4.6 / 5 |
| Reviews | 222 | 10 |
| Starting price | $42 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | GDPR | — |
| Data residency | Global | US |
Key differences between Vivantio and Vorex
- Pricing: Vivantio starts at $42 /User/Month. Vorex pricing is not publicly listed.
- Free trial: Vivantio offers a free trial; Vorex does not.
- User satisfaction: Vorex scores higher with a 4.6-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; Vorex supports SaaS/Web/Cloud.
Vivantio vs Vorex — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Vivantio vs Vorex: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Vivantio typically suits Large Enterprises and Medium Business. Vorex tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and ... Read More about Vivantio | Vorex Service Desk Software is a software for IT companies to maintain customer satisfaction. Vorex has a strong feature to handle multiple users monitoring in real-time during the service, ... Read More about Vorex |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Vivantio and Vorex Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Vivantio and Vorex on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Vivantio vs Vorex: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Vivantio vs Vorex Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✗ No |
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GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 20 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Vivantio and Vorex Customers
Customers |  YODEL  West Ham United  Southern Housing Group | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
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Videos |  4 Videos |  4 Videos |
Top Alternatives to Vivantio and Vorex in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or Vorex?
- Vorex edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do Vivantio and Vorex offer a free trial?
- Vivantio offers a free trial. Vorex does not.
- What is the starting price of Vivantio vs Vorex?
- Vivantio starts at $42 /User/Month. Vorex starts at Contact for pricing.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include IBM Control Desk, ServicePRO, Incident IQ, Halo Service Desk, Service Creatio.
- What are the top alternatives to Vorex?
- Top alternatives to Vorex include Richdesk, TeamHeadquarters, ALVAO Service Desk, Freshservice, Halo Service Desk.