Vivantio vs SolarWinds Service Desk Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashb…
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common is…
SolarWinds Service Desk leads on user satisfaction with a 4.4-star rating across 169 reviews.
Spotsaas Analysis
VivantioSolarWinds Service Desk
The core difference between Vivantio and SolarWinds Service Desk lies in their target audience and feature focus, with SolarWinds catering specifically to IT teams needing robust incident management and self-help capabilities. Ideal buyers for Vivantio remain unspecified, while SolarWinds is well-suited for medium to large IT teams looking to enhance service delivery and customer empowerment.
- Pricing starts at $42 per user - Target audience not specified - Features and capabilities not detailed - Ideal buyer not listed - Company size applicability not mentioned - Focus areas remain unclear
- Best for IT teams needing incident management - Pricing starts at $19 per user - Suitable for companies with 51-500 and 500+ employees - Offers self-help features for customer empowerment - Strong incident tracking capabilities - Timely service delivery tools included
Vivantio vs SolarWinds Service Desk — at a glance
| Feature | Vivantio | SolarWinds Service Desk |
|---|---|---|
| Rating | 4.2 / 5 | 4.4 / 5 |
| Reviews | 234 | 169 |
| Starting price | $42 /User/Month | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | US |
Key differences between Vivantio and SolarWinds Service Desk
- Pricing: Vivantio starts at $42 /User/Month, while SolarWinds Service Desk starts at $19 /User/Month.
- User satisfaction: SolarWinds Service Desk scores higher with a 4.4-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Vivantio vs SolarWinds Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Vivantio typically suits Large Enterprises and Medium Business. SolarWinds Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and ... Read More about Vivantio | SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal ... Read More about SolarWinds Service Desk |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Vivantio and SolarWinds Service Desk Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Vivantio and SolarWinds Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  YODEL  West Ham United  Southern Housing Group | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots |  6 Screenshots |
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Videos |  4 Videos |  1 Videos |
Top Alternatives to Vivantio and SolarWinds Service Desk in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or SolarWinds Service Desk?
- SolarWinds Service Desk edges out the other on user ratings (4.4 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Vivantio and SolarWinds Service Desk offer a free trial?
- Yes, both Vivantio and SolarWinds Service Desk offer a free trial.
- What is the starting price of Vivantio vs SolarWinds Service Desk?
- Vivantio starts at $42 /User/Month. SolarWinds Service Desk starts at $19 /User/Month.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.