Vivantio vs Mint Service Desk Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashb…
Mint Service Desk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and calendar. It is a single platform with…
Mint Service Desk leads on user satisfaction with a 5.0-star rating across 20 reviews.
Spotsaas Analysis
VivantioMint Service Desk
The core difference between Vivantio and Mint Service Desk lies in their target audience and usability; while Vivantio lacks specific targeting information, Mint Service Desk is tailored for small to medium IT support teams seeking an integrated cloud solution. Ideal buyers for Vivantio are those who may require a flexible service management tool without defined company size constraints, whereas Mint Service Desk is perfect for smaller businesses looking for an easy-to-use, comprehensive service desk.
- Flexible service management tool - Pricing at $42 - No defined company size constraints - Suitable for various industries - Ideal for businesses seeking customization - Lacks specific targeting information
- Best for small to medium IT support teams - Integrated cloud service desk - Easy access with low setup complexity - Includes ticketing, time tracking, and calendar tools - Ideal for businesses prioritizing simplicity - Focused on small and medium business needs
Vivantio vs Mint Service Desk — at a glance
| Feature | Vivantio | Mint Service Desk |
|---|---|---|
| Rating | 4.4 / 5 | 5.0 / 5 |
| Reviews | 222 | 20 |
| Starting price | $42 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | — |
| Data residency | Global | Global |
Key differences between Vivantio and Mint Service Desk
- Pricing: Vivantio starts at $42 /User/Month. Mint Service Desk pricing is not publicly listed.
- Free trial: Vivantio offers a free trial; Mint Service Desk does not.
- User satisfaction: Mint Service Desk scores higher with a 5.0-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; Mint Service Desk supports SaaS/Web/Cloud.
Vivantio vs Mint Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Vivantio vs Mint Service Desk: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for small to medium IT support teams needing simple, integrated cloud service desk.
- You want a cloud-based platform with easy access and low setup complexity.
- You need integrated tools like ticketing, time tracking, and calendar in one system.
- You prefer instant wizards to streamline daily support operations and save time.
- Your organization requires extensive customization beyond standard service desk features.
- You need an on-premise deployment or highly secure environment not supported by this tool.
Vivantio typically suits Large Enterprises and Medium Business. Mint Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and ... Read More about Vivantio | Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and ... Read More about Mint Service Desk |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Vivantio and Mint Service Desk Compare on Features?
Total Features | 8 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Vivantio and Mint Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Vivantio vs Mint Service Desk: Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Vivantio vs Mint Service Desk Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | ✓ Yes | — |
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Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive user sentiment highlighting ease of use and integrated support features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Vivantio and Mint Service Desk Customers
Customers |  YODEL  West Ham United  Southern Housing Group | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots |  5 Screenshots |
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Videos |  4 Videos |  2 Videos |
Top Alternatives to Vivantio and Mint Service Desk in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or Mint Service Desk?
- Mint Service Desk edges out the other on user ratings (5.0 vs 4.4). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do Vivantio and Mint Service Desk offer a free trial?
- Vivantio offers a free trial. Mint Service Desk does not.
- What is the starting price of Vivantio vs Mint Service Desk?
- Vivantio starts at $42 /User/Month. Mint Service Desk starts at Contact for pricing.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include IBM Control Desk, ServicePRO, Incident IQ, Halo Service Desk, Service Creatio.
- What are the top alternatives to Mint Service Desk?
- Top alternatives to Mint Service Desk include Scopedesk, Freshservice, Incident IQ, Richdesk, TechExcel ServiceWise.