Vivantio vs HR365 Helpdesk Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashb…
HR365 Helpdesk
Starting at $49 /Month
- Free Trial
- Large Enterprises
- Medium Business
HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution fo…
HR365 Helpdesk leads on user satisfaction with a 4.8-star rating across 10 reviews.
Vivantio vs HR365 Helpdesk — at a glance
| Feature | Vivantio | HR365 Helpdesk |
|---|---|---|
| Rating | 4.4 / 5 | 4.8 / 5 |
| Reviews | 222 | 10 |
| Starting price | $42 /User/Month | $49 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | GDPR | — |
| Data residency | Global | US |
Key differences between Vivantio and HR365 Helpdesk
- Pricing: Vivantio starts at $42 /User/Month, while HR365 Helpdesk starts at $49 /Month.
- User satisfaction: HR365 Helpdesk scores higher with a 4.8-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; HR365 Helpdesk supports SaaS/Web/Cloud.
Vivantio vs HR365 Helpdesk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Vivantio vs HR365 Helpdesk: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Vivantio typically suits Large Enterprises and Medium Business. HR365 Helpdesk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and ... Read More about Vivantio | HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full ... Read More about HR365 Helpdesk |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 50 to 500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Simplified Communication: HR365 Helpdesk simplifies the way employees communicate their HR needs, letting managers focus on strategic initiatives rather than handling administrative tasks.
- User-Friendly Interface: Designed for both HR professionals and employees, its intuitive layout lets anyone easily manage the system, resulting in quicker resolutions and higher satisfaction rates.
- Real-Time Reporting: With reliable analytics and reporting features, you can gain useful insights into employee inquiries and trends. This lets you make data-driven decisions that improve workforce engagement and efficiency.
Best fit
- 50 to 500 employees
- HR Tech, Consulting, Education, Retail, and Healthcare
- HR Managers, Payroll Specialists, Recruitment Coordinators, and Employee Relations Specialists
Reasons buyers look elsewhere
- Users may seek alternatives to HR365 Helpdesk if they require more customizable features that cater specifically to their organizational needs, allowing for tailored workflows and improved efficiency in HR processes.
- Organizations experiencing rapid growth might look for scalable solutions that can adapt to their increasing workforce demands, ensuring that support systems can grow alongside the company.
- Companies with a limited budget may explore cost-effective alternatives that provide essential helpdesk functionalities without compromising on service quality or user experience.
Software Demo
Demo |  HR365 Helpdesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Vivantio and HR365 Helpdesk Compare on Features?
Total Features | 8 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Vivantio and HR365 Helpdesk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Vivantio vs HR365 Helpdesk: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Vivantio vs HR365 Helpdesk Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✗ No |
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GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 20 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Vivantio and HR365 Helpdesk Customers
Customers |  YODEL  West Ham United  Southern Housing Group |  KPMG  Apollo Bank  SIEMENS |
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Media and Screenshots
Screenshots |  5 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  4 Videos | No videos available. |
Top Alternatives to Vivantio and HR365 Helpdesk in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or HR365 Helpdesk?
- HR365 Helpdesk edges out the other on user ratings (4.8 vs 4.4). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do Vivantio and HR365 Helpdesk offer a free trial?
- Yes, both Vivantio and HR365 Helpdesk offer a free trial.
- What is the starting price of Vivantio vs HR365 Helpdesk?
- Vivantio starts at $42 /User/Month. HR365 Helpdesk starts at $49 /Month.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include IBM Control Desk, ServicePRO, Incident IQ, Halo Service Desk, Service Creatio.
- What are the top alternatives to HR365 Helpdesk?
- Top alternatives to HR365 Helpdesk include TechExcel ServiceWise, Service Creatio, Vorex, Tikit, iSupport Software.