VICIdial vs Zultys MXIE vs LiveOps Comparison
VICIdial
Starting at Contact for pricing
- Large Enterprises
- Medium Business
VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations and includes the tools you need t…
Zultys MXIE
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Zultys Contact Center Operations Software offers innovative features that bring benefits to the business and helps user to stay ahead of competition. With enhanced analytics, mobility, adaptability, and many other capabi…
LiveOps
Starting at Contact for pricing
- Large Enterprises
- Medium Business
LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qual…
VICIdial leads on user satisfaction with a 4.4-star rating across 44 reviews.
VICIdial vs Zultys MXIE vs LiveOps — at a glance
| Feature | VICIdial | Zultys MXIE | LiveOps |
|---|---|---|---|
| Rating | 4.4 / 5 | 3.9 / 5 | 3.4 / 5 |
| Reviews | 44 | 53 | 5 |
| Starting price | Contact for pricing | Contact for pricing | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours | Online |
| Data residency | US | US | US |
Key differences between VICIdial and Zultys MXIE
- User satisfaction: VICIdial scores higher with a 4.4-star average.
- Deployment: VICIdial supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Zultys MXIE supports SaaS/Web/Cloud.
Compare VICIdial vs Zultys MXIE vs LiveOps — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for enterprise contact centers needing customizable, blended telephony solutions.
- You require a highly customizable, open-source contact center platform.
- Your operations involve both inbound and outbound blended call handling.
- You need advanced IVR configuration and detailed call center performance monitoring.
- Your team lacks technical expertise to manage complex self-hosted software.
- You prefer a simple, out-of-the-box cloud SaaS solution with transparent pricing.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
VICIdial typically suits Large Enterprises and Medium Business. Zultys MXIE tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations ... Read More about VICIdial | Zultys Contact Center Operations Software offers innovative features that bring benefits to the business and helps user to stay ahead of competition. With enhanced analytics, mobility, ... Read More about Zultys MXIE | LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat ... Read More about LiveOps |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | — | — |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare VICIdial, Zultys MXIE and LiveOps on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
Data Residency | 🇺🇸 US | 🇺🇸 US | 🇺🇸 US |
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VICIdial vs Zultys MXIE User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate VICIdial's robust feature set and customization but note the complexity and technical demands of deployment. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 28 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  10 Screenshots | No screenshots available. | No screenshots available. |
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Videos |  2 Videos |  3 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, VICIdial or Zultys MXIE?
- VICIdial edges out the other on user ratings (4.4 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do VICIdial and Zultys MXIE offer a free trial?
- Neither VICIdial nor Zultys MXIE currently lists a free trial.
- What is the starting price of VICIdial vs Zultys MXIE?
- VICIdial starts at Contact for pricing. Zultys MXIE starts at Contact for pricing.
- What are the top alternatives to VICIdial?
- Top alternatives to VICIdial include Dialer360, PrimoDialler, Novanet Cloud Contact Center, HoduCC, ChaseData.
- What are the top alternatives to Zultys MXIE?
- Top alternatives to Zultys MXIE include uContact, ZIWO, NICE inContact CXone, 3CX, ice Contact Center.