VICIdial vs Avaya Aura vs LiveOps Comparison
VICIdial
Starting at Contact for pricing
- Large Enterprises
- Medium Business
VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations and includes the tools you need t…
Avaya Aura
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura…
LiveOps
Starting at Contact for pricing
- Large Enterprises
- Medium Business
LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qual…
VICIdial leads on user satisfaction with a 4.4-star rating across 44 reviews.
VICIdial vs Avaya Aura vs LiveOps — at a glance
| Feature | VICIdial | Avaya Aura | LiveOps |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.1 / 5 | 3.4 / 5 |
| Reviews | 44 | 162 | 5 |
| Starting price | Contact for pricing | Contact for pricing | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Online |
| Data residency | US | — | US |
Key differences between VICIdial and Avaya Aura
- User satisfaction: VICIdial scores higher with a 4.4-star average.
- Deployment: VICIdial supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Avaya Aura supports SaaS/Web/Cloud.
Compare VICIdial vs Avaya Aura vs LiveOps — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for enterprise contact centers needing customizable, blended telephony solutions.
- You require a highly customizable, open-source contact center platform.
- Your operations involve both inbound and outbound blended call handling.
- You need advanced IVR configuration and detailed call center performance monitoring.
- Your team lacks technical expertise to manage complex self-hosted software.
- You prefer a simple, out-of-the-box cloud SaaS solution with transparent pricing.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
VICIdial typically suits Large Enterprises and Medium Business. Avaya Aura tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations ... Read More about VICIdial | Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the ... Read More about Avaya Aura | LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat ... Read More about LiveOps |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | — | — |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare VICIdial, Avaya Aura and LiveOps on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
Data Residency | 🇺🇸 US | — | 🇺🇸 US |
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VICIdial vs Avaya Aura User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate VICIdial's robust feature set and customization but note the complexity and technical demands of deployment. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 79 reviews, with strong overall satisfaction. | Buyer sentiment Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely. What buyers like
Common complaints
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Pros and Cons |
| No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  10 Screenshots | No screenshots available. | No screenshots available. |
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Videos |  2 Videos |  2 Videos |  1 Videos |
Alternatives
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, VICIdial or Avaya Aura?
- VICIdial edges out the other on user ratings (4.4 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do VICIdial and Avaya Aura offer a free trial?
- Neither VICIdial nor Avaya Aura currently lists a free trial.
- What is the starting price of VICIdial vs Avaya Aura?
- VICIdial starts at Contact for pricing. Avaya Aura starts at Contact for pricing.
- What are the top alternatives to VICIdial?
- Top alternatives to VICIdial include Dialer360, PrimoDialler, Novanet Cloud Contact Center, HoduCC, ChaseData.
- What are the top alternatives to Avaya Aura?
- Top alternatives to Avaya Aura include contactSPACE, uContact, Call Center Studio, 3CX, Convoso.