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Twilio Frontline vs Microsoft Dynamics 365 for Sales vs Bigin by Zoho CRM Comparison

Last updated:

Twilio Frontline

4.0(4 reviews)

Starting at $20 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Introducing Twilio Frontline - the ultimate tool for building personal relationships with your customers. As the leading customer layer for the internet, our developer-first cloud platform offers simple solutions to comp…

Microsoft Dynamics 365 for Sales

4.0(2,319 reviews)

Starting at $65 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Microsoft Dynamics 365 for Sales is a leading solution for growing businesses and optimizing their sales. It brings together your sales data, insights, and activities, making it easier to connect with customers, close de…

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

Twilio Frontline vs Microsoft Dynamics 365 for Sales vs Bigin by Zoho CRM — at a glance

FeatureTwilio FrontlineMicrosoft Dynamics 365 for SalesBigin by Zoho CRM
Rating4.0 / 54.0 / 54.3 / 5
Reviews42,319119
Starting price$20 /User/Month$65 /User/Month$7 /User/Month
Free trial Yes Yes Yes
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessSmall Business
CategorySales Engagement SoftwareCRM SoftwareCRM Software
PlatformsSaaS/Web/CloudSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailableAvailable
Support modesOnlineBusiness Hours, OnlineBusiness Hours, Online
CertificationsSOC 2SOC 2
Data residencyGlobalGlobalGlobal

Key differences between Twilio Frontline and Microsoft Dynamics 365 for Sales

  • Pricing: Twilio Frontline starts at $20 /User/Month, while Microsoft Dynamics 365 for Sales starts at $65 /User/Month.
  • Deployment: Twilio Frontline supports SaaS/Web/Cloud; Microsoft Dynamics 365 for Sales supports SaaS/Web/Cloud.

Compare Twilio Frontline vs Microsoft Dynamics 365 for Sales vs Bigin by Zoho CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Sales Engagement Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Twilio Frontline - Sales Engagement Software
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Free PDF comparison

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Biggest differences

Start here before you go deeper into features.

Twilio Frontline

Best for

Large Enterprises, Medium Business, Small Business

Microsoft Dynamics 365 for Sales

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Twilio Frontline typically suits Large Enterprises and Medium Business. Microsoft Dynamics 365 for Sales tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Introducing Twilio Frontline - the ultimate tool for building personal relationships with your customers. As the leading customer layer for the internet, our developer-first cloud platform ... Read More about Twilio Frontline

Microsoft Dynamics 365 for Sales is a leading solution for growing businesses and optimizing their sales. It brings together your sales data, insights, and activities, making it easier to ... Read More about Microsoft Dynamics 365 for Sales

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Starts from $20
  • Starts from $65
  • Starts from $7 , Billed Yearly

Free Trial Availability

Spotsaas Score

What's this? ↗

7.1/10

9.0/10

9.0/10

User Ratings

Based on verified Spotsaas reviews
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

Twilio Frontline has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

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How do Twilio Frontline, Microsoft Dynamics 365 for Sales and Bigin by Zoho CRM Compare on Features?

Total Features

4 Features

9 Features

10 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Twilio Frontline, Microsoft Dynamics 365 for Sales and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $20
        • $65
        • $7 , Billed Yearly

        Pricing Plans

        • Not Available
        • Not Available
        • Free

          • Single Pipeline

          • 500 Records

          • Instant Workflows (3)

          Show more +

        • Express

          • Includes features of Free plan, plus

          • Team Pipelines (3)

          • 50,000 Records

          Show more +

        • Premier

          • Includes features of Express Edition plan. plus

          • Team Pipelines (5)

          • 100,000 Records

          Show more +

        Pricing Page

        Twilio Frontline pricing
        Microsoft Dynamics 365 for Sales pricing
        Bigin by Zoho CRM pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        ✓ Yes
        ✓ Yes

        HIPAA

        ✗ No

        Single Sign-On (SSO)

        ✓ Yes

        Multi-Factor Auth (MFA)

        ✓ Yes

        Audit Logs

        ✓ Yes

        Data Residency

        🌐 Global
        🌐 Global

        Twilio Frontline vs Microsoft Dynamics 365 for Sales User Reviews & Rating Comparison

        User Ratings

        4

        (based on 4 reviews)

        Rating Distribution

        0

        0

        0

        0

        0

        249

        200

        72

        24

        13

        204

        66

        7

        1

        1

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is positive across 4 reviews, with strong overall satisfaction.

        What buyers like

        • Builds personal customer relationships
        • Secure communication channels
        • Global scale solutions

        Common complaints

        • Requires technical expertise
        • Limited to Twilio ecosystem
        • May not suit all business models

        Buyer sentiment

        Buyer sentiment is positive across 558 reviews, with strong overall satisfaction.

        What buyers like

        • Easy to use and intuitive, requiring little training for basic sales functions.
        • Seamlessly integrates with other Microsoft applications, enhancing productivity and collaboration.
        • Offers robust tools for lead management, sales pipeline tracking, and customer insights.

        Common complaints

        • The user interface (UI/UX) can be complex and non-intuitive for beginners or non-technical users.
        • Initial setup and customization require skilled resources, making it difficult for smaller teams or novice users.
        • Can be slow or laggy at times, which frustrates users during crucial sales tasks.

        Buyer sentiment

        Buyer sentiment is positive across 279 reviews, with strong overall satisfaction.

        What buyers like

        • Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users.
        • Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities.
        • Effective pipeline management and workflow automation, enabling businesses to streamline sales processes.

        Common complaints

        • Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging.
        • Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows.
        • Inconsistent customer support with restricted availability, affecting issue resolution during critical times.

        Pros and Cons

        • Facilitates secure and personalized customer interactions.

        • Developer-friendly tools allow for easy integration.

        • Scalable solutions cater to businesses of all sizes.

        • Requires technical expertise for optimal use.

        • Limited to businesses within the Twilio ecosystem.

        • Deep integration with Microsoft ecosystem enhances usability.

        • Comprehensive analytics provide valuable sales insights.

        • Highly customizable to fit various business needs.

        • Setup can be complex and time-consuming.

        • Higher cost may deter small businesses.

        • Real-time updates keep teams informed.

        • Integration with email and calendar enhances productivity.

        • User-friendly interface simplifies navigation.

        • Customization options may not meet all needs.

        • New users may find the interface complex.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        No Customers information available.

        Adobe

        Adobe

        Accenture

        Accenture

        RBC Financial Group

        RBC Financial Group

        Antech Microsystem Pvt.Ltd

        Antech Microsystem Pvt.Ltd

        Investacc

        Investacc

        Hire

        Hire

        Media and Screenshots

        Screenshots

        No screenshots available.

        4 Screenshots

        Videos

        No videos available.

        video-0

        1 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Twilio Frontline or Microsoft Dynamics 365 for Sales?
        Twilio Frontline and Microsoft Dynamics 365 for Sales are closely matched with equal user ratings of 4.0. The right choice depends on your team size, budget, and specific CRM Software needs.
        Do Twilio Frontline and Microsoft Dynamics 365 for Sales offer a free trial?
        Yes, both Twilio Frontline and Microsoft Dynamics 365 for Sales offer a free trial.
        What is the starting price of Twilio Frontline vs Microsoft Dynamics 365 for Sales?
        Twilio Frontline starts at $20 /User/Month. Microsoft Dynamics 365 for Sales starts at $65 /User/Month.
        What are the top alternatives to Twilio Frontline?
        Top alternatives to Twilio Frontline include AroundDeal, CrankWheel, ZoomInfo Engage, Microsoft Dynamics 365 for Sales, Salesinteract.
        What are the top alternatives to Microsoft Dynamics 365 for Sales?
        Top alternatives to Microsoft Dynamics 365 for Sales include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

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