SysAid vs Jira Service Desk - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	SysAid (695) Get Quote Get Quote	Jira Service Desk (269) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain ... Read More	Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More
Entry Level Pricing	Not Available	Starts from $10
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.8/10	Not Available
User Ratings	4.5 (1059)	4.1 (1068)
	Get Quote	Get Quote

Software Demo

Demo

How do SysAid and Jira Service Desk Compare on Features?

Total Features	16 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

What Do SysAid and Jira Service Desk Cost?

Pricing Option
Starting From	Not Available	$10
Pricing Plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

SysAid User Reviews & Rating Comparison

User Ratings	4.5 (based on 1059 reviews)	4.1 (based on 1068 reviews)
Rating Distribution	Excellent 577 Very Good 85 Good 23 Poor 4 Terible 6	Excellent 133 Very Good 109 Good 21 Poor 5 Terible 1
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Adobe Titan Coca-Cola	Domino's Airbnb Square

Media and Screenshots

Screenshots	9 Screenshots	5 Screenshots
Videos	3 Videos	1 Videos

Top Alternatives to SysAid and Jira Service Desk in 2025

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both SysAid and Jira Service Desk offer a Free Trial.

SysAid is designed for Large Enterprises, Medium Business and Small Business.

Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Jira Service Desk begins at $10One-Time Payment, while pricing details for SysAid are unavailable.

Some top alternatives to SysAid includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk, LiveAgent, HelpDesk, Jitbit Helpdesk, TOPdesk, ReadyDesk, Milldesk, Sitehelpdesk, Spiceworks Help Desk and HESK.

Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

SysAid vs Jira Service Desk - Which Help Desk Software Platform Is Better in July 2025?

SysAid

Jira Service Desk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do SysAid and Jira Service Desk Compare on Features?

Total Features

Unique Features

What Do SysAid and Jira Service Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

SysAid User Reviews & Rating Comparison

User Ratings

Rating Distribution

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to SysAid and Jira Service Desk in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure