SurveyMonkey vs eNPS vs Zonka Feedback Comparison
SurveyMonkey
Starting at $25 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
SurveyMonkey is the leading online survey software. It helps collect the feedback need to make work better. With SurveyMonkey user can create or customize a survey, embed it in website, or share it via email. When user n…
eNPS
Starting at $29 /Month
- Free Trial
- Individuals
- Medium Business
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building…
SurveyMonkey leads on user satisfaction with a 5.0-star rating across 23 reviews.
SurveyMonkey vs eNPS vs Zonka Feedback — at a glance
| Feature | SurveyMonkey | eNPS | Zonka Feedback |
|---|---|---|---|
| Rating | 5.0 / 5 | — | 5.0 / 5 |
| Reviews | 23 | — | 37 |
| Starting price | $25 /User/Month | $29 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Survey/ User Feedback Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR | GDPR | GDPR |
| Data residency | Global | US | Global |
Key differences between SurveyMonkey and eNPS
- Pricing: SurveyMonkey starts at $25 /User/Month, while eNPS starts at $29 /Month.
- Target audience: SurveyMonkey is built for Freelancers / Consultants and Large Enterprises, while eNPS targets Individuals and Medium Business.
- Deployment: SurveyMonkey supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; eNPS supports SaaS/Web/Cloud.
Compare SurveyMonkey vs eNPS vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for easy, customizable surveys in market and employee research.
- You need a simple, user-friendly tool to create and customize surveys quickly.
- Your team requires multiple distribution methods like embedding surveys or emailing links.
- You represent marketing, HR, or customer experience teams in small to large companies.
- You require advanced analytics and deep data reporting beyond basic plans.
- Your organization needs tight integration with specialized or niche enterprise software.
Best for SMBs needing simple, real-time NPS customer feedback management.
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
SurveyMonkey: Best for easy, customizable surveys in market and employee research. eNPS: Best for SMBs needing simple, real-time NPS customer feedback management.
Description | SurveyMonkey is the leading online survey software. It helps collect the feedback need to make work better. With SurveyMonkey user can create or customize a survey, embed it in website, or ... Read More about SurveyMonkey | NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS | Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full ... Read More about Zonka Feedback |
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SpotScoreWhat's this? ↗ | 9.8/10 | 8.2/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessLarge Enterprises | 1-50 employees51-500 employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do SurveyMonkey, eNPS and Zonka Feedback Compare on Features?
Total Features | 16 Features | 11 Features | 28 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SurveyMonkey, eNPS and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
SurveyMonkey vs eNPS User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate SurveyMonkey’s ease of use and flexibility but note limitations in advanced features and pricing clarity. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Cisco  Box  intuit | No Customers information available. |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots |  5 Screenshots |  1 Screenshots |
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Videos |  6 Videos | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SurveyMonkey or eNPS?
- SurveyMonkey edges out the other on user ratings (5.0 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SurveyMonkey and eNPS offer a free trial?
- Yes, both SurveyMonkey and eNPS offer a free trial.
- What is the starting price of SurveyMonkey vs eNPS?
- SurveyMonkey starts at $25 /User/Month. eNPS starts at $29 /Month.
- What are the top alternatives to SurveyMonkey?
- Top alternatives to SurveyMonkey include Checkbox Survey, SmartSurvey, QuestionPro, SurveySparrow, Qualtrics Core XM.
- What are the top alternatives to eNPS?
- Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.