Splunk On-Call vs Freshservice Comparison
Splunk On-Call
Starting at $5 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues before they happen. With an intuitiv…
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Splunk On-Call leads on user satisfaction with a 4.6-star rating across 90 reviews.
Splunk On-Call vs Freshservice — at a glance
| Feature | Splunk On-Call | Freshservice |
|---|---|---|
| Rating | 4.6 / 5 | 4.4 / 5 |
| Reviews | 90 | 1,491 |
| Starting price | $5 /User/Month | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Incident Management Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between Splunk On-Call and Freshservice
- Pricing: Splunk On-Call starts at $5 /User/Month, while Freshservice starts at $19 /User/Month.
- Target audience: Splunk On-Call is built for Large Enterprises and Medium Business, while Freshservice targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Splunk On-Call scores higher with a 4.6-star average.
- Deployment: Splunk On-Call supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Splunk On-Call vs Freshservice — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for flexible, configurable incident management with strong mobile alerting.
- You need customizable alerting and shift management via a powerful rules engine.
- Your DevOps or IT operations team requires quick, accurate incident notifications anywhere.
- You want proactive monitoring integrated with extensive business application connections.
- Your team is small without dedicated incident management needs or prefers simplicity.
- You require a minimalistic alerting tool or extensive marketplace apps and connectors.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Splunk On-Call: Best for flexible, configurable incident management with strong mobile alerting. Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure.
Description | Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues ... Read More about Splunk On-Call | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 8.0/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Splunk On-Call and Freshservice Compare on Features?
Total Features | 7 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare Splunk On-Call and Freshservice on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Splunk On-Call User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Splunk On-Call for its flexibility, powerful alerting, and mobile responsiveness, though some find the interface complex and the web portal cumbersome. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  vroom  Cordant  Addison Lee |
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Media and Screenshots
Screenshots | No screenshots available. |  7 Screenshots |
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Videos |  1 Videos |  4 Videos |
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Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Splunk On-Call or Freshservice?
- Splunk On-Call edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Splunk On-Call and Freshservice offer a free trial?
- Yes, both Splunk On-Call and Freshservice offer a free trial.
- What is the starting price of Splunk On-Call vs Freshservice?
- Splunk On-Call starts at $5 /User/Month. Freshservice starts at $19 /User/Month.
- What are the top alternatives to Splunk On-Call?
- Top alternatives to Splunk On-Call include Freshservice, PagerDuty, Opsgenie, VictorOps, AlertOps.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.