Spiceworks Help Desk vs SolarWinds Service Desk - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Spiceworks Help Desk (30) Get Quote Get Quote	SolarWinds Service Desk (166) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The ... Read More	SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More
Entry Level Pricing	Not Available	Starts from $19
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score	8.7/10	Not Available
User Ratings	4.3 (593)	4.4 (1874)
	Get Quote	Get Quote

Software Demo

Demo

How do Spiceworks Help Desk and SolarWinds Service Desk Compare on Features?

Total Features	12 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

What Do Spiceworks Help Desk and SolarWinds Service Desk Cost?

Pricing Option
Starting From	Not Available	$19
Pricing Plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

Spiceworks Help Desk User Reviews & Rating Comparison

User Ratings	4.3 (based on 593 reviews)	4.4 (based on 1874 reviews)
Rating Distribution	Excellent 16 Very Good 14 Good 0 Poor 0 Terible 0	Excellent 97 Very Good 61 Good 6 Poor 1 Terible 1
Pros and Cons	No pros or cons available for the product	Pros and Cons of SolarWinds Service Desk
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Media and Screenshots

Screenshots	3 Screenshots	6 Screenshots
Videos	2 Videos	1 Videos

Top Alternatives to Spiceworks Help Desk and SolarWinds Service Desk in 2025

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 Ivanti Service Manager 3.8

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

SolarWinds Service Desk offers Free Trial, but Spiceworks Help Desk does not.

Spiceworks Help Desk is designed for Large Enterprises, Medium Business and Small Business.

SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

The starting price of SolarWinds Service Desk begins at $19/User/Month, while pricing details for Spiceworks Help Desk are unavailable.

Some top alternatives to Spiceworks Help Desk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, Rhino Support, ReadyDesk, GetHelp, Sitehelpdesk, HESK, Help Desk Premier and DeskXpand.

Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Spiceworks Help Desk vs SolarWinds Service Desk - Which Help Desk Software Platform Is Better in July 2025?