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RingCentral Contact Center vs Dialpad Contact Center Comparison

Last updated:

RingCentral Contact Center

3.7(105 reviews)

Starting at Contact for pricing

  • Freelancers / Consultants
  • Large Enterprises

RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a contact center by creating an accou…

View PricingRead Reviews

Dialpad Contact Center

4.5(111 reviews)

Starting at $75 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.…

View PricingRead Reviews

Dialpad Contact Center leads on user satisfaction with a 4.5-star rating across 111 reviews.

RingCentral Contact Center vs Dialpad Contact Center — at a glance

FeatureRingCentral Contact CenterDialpad Contact Center
Rating3.7 / 54.5 / 5
Reviews105111
Starting priceContact for pricing$75 /User/Month
Free trial No Yes
Free version No No
Best forFreelancers / Consultants, Large Enterprises, Medium BusinessLarge Enterprises, Medium Business, Small Business
CategoryAuto Dialer SoftwareContact Center Operations Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - MacSaaS/Web/Cloud
APIAvailable—
Support modes24/7 (Live rep), Business Hours, OnlineOnline
CertificationsSOC 2, HIPAA, GDPR, ISO 27001SOC 2, HIPAA, GDPR
Data residencyGlobalGlobal

Key differences between RingCentral Contact Center and Dialpad Contact Center

  • Pricing: Dialpad Contact Center starts at $75 /User/Month. RingCentral Contact Center pricing is not publicly listed.
  • Free trial: Dialpad Contact Center offers a free trial; RingCentral Contact Center does not.
  • Target audience: RingCentral Contact Center is built for Freelancers / Consultants and Large Enterprises, while Dialpad Contact Center targets Large Enterprises and Medium Business.
  • User satisfaction: Dialpad Contact Center scores higher with a 4.5-star average.
  • Deployment: RingCentral Contact Center supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Dialpad Contact Center supports SaaS/Web/Cloud.

RingCentral Contact Center vs Dialpad Contact Center — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Auto Dialer Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

RingCentral Contact Center - Auto Dialer Software

RingCentral Contact Center

(50)
Talk to an expert
Talk to an expert
Dialpad Contact Center - Contact Center Operations Software

Dialpad Contact Center

(35)
Talk to an expert
Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

RingCentral Contact Center

Best for small to mid-sized remote contact centers needing flexible, multi-device calling.

Choose if
  • You operate a small or medium contact center with 1-500 employees.
  • Your team requires easy remote accessibility and multi-device calling capabilities.
  • You need customizable call features like IVR, call recording, and skillset management.
Consider alternatives if
  • Your enterprise demands highly reliable, dropout-free call quality.
  • You rely heavily on advanced, fully functional mobile app features for your team.

Dialpad Contact Center

Best for AI-driven coaching and global collaboration in contact centers.

Choose if
  • You need AI-powered insights to enhance agent coaching and performance tracking.
  • Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
  • Your organization operates a medium to large contact center with global teams needing collaboration.
Consider alternatives if
  • You are a very small business with minimal call volume and no dedicated contact center team.
  • You require transparent, publicly available pricing and a simple setup process for smaller teams.

RingCentral Contact Center: Best for small to mid-sized remote contact centers needing flexible, multi-device calling. Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers.

Description

RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a ... Read More about RingCentral Contact Center

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More about Dialpad Contact Center

Entry Level Pricing

  • Not Available
  • Starts from $75

Free Trial Availability

  • No free trial

User Ratings

Based on verified Spotsaas reviews

3.7

(105)

4.5

(111)

Best Company Size

1-50 employees51-500 employees
Medium BusinessLarge Enterprises
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

Dialpad Contact Center has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

Compare RingCentral Contact Center and Dialpad Contact Center on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $75

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      RingCentral Contact Center pricing
      Dialpad Contact Center pricing
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Not Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes
      ✓ Yes

      HIPAA

      ✓ Yes
      ✓ Yes

      GDPR

      ✓ Yes
      ✓ Yes

      ISO 27001

      ✓ Yes
      —

      Single Sign-On (SSO)

      ✓ Yes
      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes
      ✓ Yes

      Data Encryption

      ✓ Yes
      ✓ Yes

      Audit Logs

      ✓ Yes
      ✓ Yes

      Data Residency

      🌐 Global
      🌐 Global

      RingCentral Contact Center User Reviews & Rating Comparison

      User Ratings

      3.7

      (based on 105 reviews)

      4.5

      (based on 111 reviews)

      Rating Distribution

      27

      10

      8

      4

      1

      31

      3

      0

      1

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Users generally appreciate the platform's ease of use and remote connectivity, though call quality and mobile app limitations are common concerns.

      What buyers like

      • Ease of use
      • Remote accessibility
      • Integration capabilities

      Common complaints

      • Call quality issues
      • Mobile app limitations

      Buyer sentiment

      Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity.

      What buyers like

      • AI-powered coaching and analytics
      • Improved customer satisfaction tracking
      • Enhanced team collaboration

      Common complaints

      • Opaque pricing structure
      • Complex setup process

      Pros and Cons

      • Seamless integration with platforms like JobDiva

      • Easy remote accessibility and multi-device calling

      • Customizable features including call recording and communication options

      • Inconsistent call quality with occasional dropouts

      • Complex features such as call transfers can be challenging

      • AI-powered customer intelligence enhances coaching and performance tracking

      • Simplifies monitoring of customer satisfaction and adherence to best practices

      • Supports global collaboration across contact center teams

      • Pricing details are not publicly available, requiring sales engagement

      • May be complex to set up for smaller teams without dedicated resources

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      List of Customers

      Customers

      No Customers information available.

      Wework

      Wework

      UBER

      UBER

      TED

      TED

      Media and Screenshots

      Screenshots

      No screenshots available.

      Dialpad Contact Center

      3 Screenshots

      Videos

      video-0

      2 Videos

      No videos available.

      Top Alternatives to RingCentral Contact Center and Dialpad Contact Center in 2026

      Alternatives

      Dialer360 - Call Center Software
      Dialer360

      3.8

      uContact - Call Center Software
      uContact

      4.9

      HoduCC - Call Center Software
      HoduCC

      3.8

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      UJET - Contact Center Operations Software
      UJET

      4.7

      Zultys MXIE - Contact Center Operations Software
      Zultys MXIE

      3.9

      Expand your shortlist

      Add another option to compare side by side

      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, RingCentral Contact Center or Dialpad Contact Center?
      Dialpad Contact Center edges out the other on user ratings (4.5 vs 3.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do RingCentral Contact Center and Dialpad Contact Center offer a free trial?
      Dialpad Contact Center offers a free trial. RingCentral Contact Center does not.
      What is the starting price of RingCentral Contact Center vs Dialpad Contact Center?
      RingCentral Contact Center starts at Contact for pricing. Dialpad Contact Center starts at $75 /User/Month.
      What are the top alternatives to RingCentral Contact Center?
      Top alternatives to RingCentral Contact Center include Dialer360, uContact, HoduCC, Call Center Studio, Vert-Age Dialer.
      What are the top alternatives to Dialpad Contact Center?
      Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.

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