Pipeliner CRM vs Freshsales vs Bigin by Zoho CRM Comparison
Pipeliner CRM
Starting at $65 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Pipeliner CRM Software is an online customer relationship management system that uses advanced technology to keep your business organized and your client database updated and up to date. The Pipeliner CRM software can be…
Freshsales
Starting at $9 /user/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an easy online application. The USP…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Pipeliner CRM leads on user satisfaction with a 4.7-star rating across 595 reviews.
Pipeliner CRM vs Freshsales vs Bigin by Zoho CRM — at a glance
| Feature | Pipeliner CRM | Freshsales | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.7 / 5 | 4.6 / 5 | 4.3 / 5 |
| Reviews | 595 | 1,395 | 119 |
| Starting price | $65 /User/Month | $9 /user/month | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Small Business |
| Category | CRM Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours | Business Hours, Online |
| Certifications | GDPR | SOC 2, GDPR | — |
| Data residency | Global | Global | Global |
Key differences between Pipeliner CRM and Freshsales
- Pricing: Pipeliner CRM starts at $65 /User/Month, while Freshsales starts at $9 /user/month.
- Target audience: Pipeliner CRM is built for Large Enterprises and Medium Business, while Freshsales targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Pipeliner CRM scores higher with a 4.7-star average.
- Deployment: Pipeliner CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Freshsales supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Pipeliner CRM vs Freshsales vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for sales teams needing a visual, customizable CRM with offline access.
- You want an intuitive visual pipeline to easily track sales processes.
- Your team requires highly customizable dashboards and robust analytics.
- You need offline and mobile CRM access for work without internet.
- You require fast, seamless email and contact synchronization.
- You depend on frequent automated customized report delivery via email.
Best for mid-sized sales teams needing intuitive CRM with strong automation.
- You want a user-friendly CRM that requires minimal technical expertise.
- Your sales team benefits from integrated communication tools like email and calls.
- You need intelligent lead scoring to prioritize high-potential prospects efficiently.
- Your company requires advanced web form automation capabilities.
- You depend heavily on highly customizable, graphical reporting features.
Small Business
Pipeliner CRM: Best for sales teams needing a visual, customizable CRM with offline access. Freshsales: Best for mid-sized sales teams needing intuitive CRM with strong automation.
Description | Pipeliner CRM Software is an online customer relationship management system that uses advanced technology to keep your business organized and your client database updated and up to date. ... Read More about Pipeliner CRM | Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an ... Read More about Freshsales | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Free Trial Availability | |||
Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 9.3/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employeesMedium to Large Enterprises | 11-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Intuitive Visual Pipeline: With Pipeliner CRM’s unique visual pipeline interface, managers can effortlessly track sales processes at a glance. This makes it easier for you to identify bottlenecks and optimize workflows, leading to better decision-making.
- Robust Reporting & Analytics: You’ll appreciate the advanced analytics tools that provide real-time insights into your sales performance. The customizable dashboards allow administrators to tailor reports that align with your specific business goals, enabling more strategic planning.
- Enhanced Collaboration: Pipeliner fosters teamwork by allowing team members to share information seamlessly. Executives will find that improved communication across departments leads to a more cohesive approach to achieving sales targets.
- Streamlined Sales Processes: Freshsales simplifies your sales workflow, enabling teams to track leads, manage customer interactions, and close deals faster. You’ll appreciate how easy it is to navigate through the sales pipeline, ensuring nothing slips through the cracks.
- Intelligent Lead Scoring: With Freshsales, you can prioritize your leads based on their engagement and likelihood to convert. This feature allows you and your team to focus efforts where they matter most, driving efficiency and improving conversion rates.
- Built-in Communication Tools: Freshsales integrates email, phone calls, and chat features directly into the platform. This means you can engage with prospects without switching between tools—saving valuable time for you and your team.
No key benefits available yet.
Best fit
- 50 to 500 employees.
- Martech, Revtech, Fintech, Sales Automation, SaaS, Consulting.
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators.
- 11 to 500 employees
- Sales Automation, SaaS, Martech, Fintech, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users may seek alternatives to Pipeliner CRM due to its pricing structure, which some might find less competitive compared to other CRM options that offer similar features at a lower cost.
- Organizations experiencing rapid growth may require more customizable solutions than Pipeliner CRM offers, prompting them to explore alternatives that can better scale with their evolving needs.
- Some users might find Pipeliner’s user interface less intuitive than desired, leading them to consider other CRMs that provide a more user-friendly experience and streamlined navigation.
- Users might consider alternatives to Freshsales due to specific needs or preferences that may not be fully addressed by the platform.
- Some businesses may require more advanced automation features or customization options that Freshsales does not offer, prompting them to explore alternatives.
- Companies with budget constraints may seek more cost-effective CRM solutions that provide similar functionalities at a lower price point than Freshsales.
No alternatives guidance available yet.
Software Demo
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How do Pipeliner CRM, Freshsales and Bigin by Zoho CRM Compare on Features?
Total Features | 9 Features | 10 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Pipeliner CRM, Freshsales and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Pipeliner CRM vs Freshsales User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall, buyers praise Pipeliner CRM for its intuitive visual interface, robust reporting, and offline capabilities, though some find initial navigation challenging and desire better reporting features. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and effective sales process automation, tempered by occasional performance issues and feature limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Choice Hotels Asia-Pac  Mactech  Drummond |  Dunzo  Dyson  Grabyo |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  5 Screenshots |  35 Screenshots |
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Videos |  4 Videos |  3 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Pipeliner CRM or Freshsales?
- Pipeliner CRM edges out the other on user ratings (4.7 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Pipeliner CRM and Freshsales offer a free trial?
- Yes, both Pipeliner CRM and Freshsales offer a free trial.
- What is the starting price of Pipeliner CRM vs Freshsales?
- Pipeliner CRM starts at $65 /User/Month. Freshsales starts at $9 /user/month.
- What are the top alternatives to Pipeliner CRM?
- Top alternatives to Pipeliner CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
- What are the top alternatives to Freshsales?
- Top alternatives to Freshsales include Bigin by Zoho CRM, Salesforce, HubSpot CRM, Freshworks 360, Nutshell.