Mint Service Desk vs ManageEngine ServiceDesk Plus Comparison
Mint Service Desk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and calendar. It is a single platform with…
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
Mint Service Desk leads on user satisfaction with a 4.7-star rating across 94 reviews.
SpotSaaS Analysis
Mint Service DeskManageEngine ServiceDesk Plus
The core difference between Mint Service Desk and ManageEngine ServiceDesk Plus lies in Mint's focus on simplicity and integration for small to medium IT support teams, while ManageEngine offers a more comprehensive solution that may cater to a wider range of organizational needs. Ideal buyers for Mint are small to medium businesses seeking an easy-to-use cloud service desk, whereas ManageEngine is suited for organizations looking for advanced features and flexibility in their IT service management.
- Best for small to medium IT support teams - Simple, integrated cloud service desk - Easy access and low setup complexity - Integrated tools like ticketing and time tracking - Focused on user-friendly experience - Ideal for businesses prioritizing simplicity
- Comprehensive IT service management solution - Suitable for a wider range of organizational needs - Advanced features for IT support teams - Flexibility in customization and scalability - Potentially more complex setup - Ideal for organizations seeking robust functionality
Mint Service Desk vs ManageEngine ServiceDesk Plus — at a glance
| Feature | Mint Service Desk | ManageEngine ServiceDesk Plus |
|---|---|---|
| Rating | 4.7 / 5 | 4.2 / 5 |
| Reviews | 94 | 351 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Installed - Windows |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | HIPAA, GDPR |
| Data residency | Global | US |
Key differences between Mint Service Desk and ManageEngine ServiceDesk Plus
- Free trial: ManageEngine ServiceDesk Plus offers a free trial; Mint Service Desk does not.
- User satisfaction: Mint Service Desk scores higher with a 4.7-star average.
- Deployment: Mint Service Desk supports SaaS/Web/Cloud; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.
Mint Service Desk vs ManageEngine ServiceDesk Plus — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for small to medium IT support teams needing simple, integrated cloud service desk.
- You want a cloud-based platform with easy access and low setup complexity.
- You need integrated tools like ticketing, time tracking, and calendar in one system.
- You prefer instant wizards to streamline daily support operations and save time.
- Your organization requires extensive customization beyond standard service desk features.
- You need an on-premise deployment or highly secure environment not supported by this tool.
Large Enterprises, Medium Business, Small Business
Mint Service Desk typically suits Large Enterprises and Medium Business. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and ... Read More about Mint Service Desk | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Mint Service Desk and ManageEngine ServiceDesk Plus Compare on Features?
Total Features | 0 Features | 6 Features |
|---|---|---|
Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare Mint Service Desk and ManageEngine ServiceDesk Plus on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✓ Yes |
|---|---|---|
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Mint Service Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive user sentiment highlighting ease of use and integrated support features. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |
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Media and Screenshots
Screenshots |  5 Screenshots |  16 Screenshots |
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Videos |  2 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Mint Service Desk or ManageEngine ServiceDesk Plus?
- Mint Service Desk edges out the other on user ratings (4.7 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Mint Service Desk and ManageEngine ServiceDesk Plus offer a free trial?
- ManageEngine ServiceDesk Plus offers a free trial. Mint Service Desk does not.
- What is the starting price of Mint Service Desk vs ManageEngine ServiceDesk Plus?
- Mint Service Desk starts at Contact for pricing. ManageEngine ServiceDesk Plus starts at Contact for pricing.
- What are the top alternatives to Mint Service Desk?
- Top alternatives to Mint Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.