ManageEngine ServiceDesk Plus vs SysAid vs Freshdesk vs Zendesk Support - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	ManageEngine ServiceDesk Plus (150) Get Quote Get Quote	SysAid (695) Get Quote Get Quote	Freshdesk (722) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More	SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Entry Level Pricing	Not Available	Not Available	Starts from $15 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available	Get Free Trial
Spotsaas Score	Not Available	9.8/10	9.5/10
User Ratings	4.2 (351)	4.5 (1059)	4 (5374)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do ManageEngine ServiceDesk Plus, SysAid, Freshdesk and Zendesk Support Compare on Features?

Total Features	6 Features	16 Features	16 Features
Unique Features
	Get Quote	Get Quote	Get Quote

What Do ManageEngine ServiceDesk Plus, SysAid, Freshdesk and Zendesk Support Cost?

Pricing Option
Starting From	Not Available	Not Available	$15 , Billed Yearly
Pricing Plans	Not Available	Not Available	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

ManageEngine ServiceDesk Plus vs SysAid vs Freshdesk User Reviews & Rating Comparison

User Ratings	4.2 (based on 351 reviews)	4.5 (based on 1059 reviews)	4 (based on 5374 reviews)
Rating Distribution	Excellent 88 Very Good 50 Good 10 Poor 1 Terible 1	Excellent 577 Very Good 85 Good 23 Poor 4 Terible 6	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of ManageEngine ServiceDesk Plus	Pros and Cons of SysAid	Pros and Cons of Freshdesk
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	ManageEngine ServiceDesk Plus_customers_0 ManageEngine ServiceDesk Plus_customers_1 ManageEngine ServiceDesk Plus_customers_2	Adobe Titan Coca-Cola	Pearson Bridgestone Kern High School District

Media and Screenshots

Screenshots	16 Screenshots	9 Screenshots	6 Screenshots
Videos	3 Videos	3 Videos	3 Videos

Alternatives

Alternatives	SolarWinds Service Desk 4.4 Jira Service Desk 4.1 Symantec ServiceDesk 4	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both ManageEngine ServiceDesk Plus and SysAid offer a Free Trial.

ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

SysAid is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both ManageEngine ServiceDesk Plus and SysAid are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

Some top alternatives to SysAid includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk, LiveAgent, HelpDesk, Jitbit Helpdesk, TOPdesk, ReadyDesk, Milldesk, Sitehelpdesk, Spiceworks Help Desk and HESK.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

ManageEngine ServiceDesk Plus vs SysAid vs Freshdesk vs Zendesk Support - Which Tool Fits Your Business?