ManageEngine ServiceDesk Plus vs Jira Service Desk vs Service Creatio Comparison
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
Jira Service Desk
Starting at $20 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk suppor…
Service Creatio
Starting at $45 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features such as knowledge base, cloud ser…
ManageEngine ServiceDesk Plus leads on user satisfaction with a 4.3-star rating across 152 reviews.
ManageEngine ServiceDesk Plus vs Jira Service Desk vs Service Creatio — at a glance
| Feature | ManageEngine ServiceDesk Plus | Jira Service Desk | Service Creatio |
|---|---|---|---|
| Rating | 4.3 / 5 | 4.1 / 5 | 4.5 / 5 |
| Reviews | 152 | 1,068 | 12 |
| Starting price | Contact for pricing | $20 /user/month | $45 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software | Service Desk Software |
| Integrations | — | 8+ apps | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Installed - Windows | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Online |
| Certifications | HIPAA, GDPR | SOC 2, HIPAA, GDPR, ISO 27001 | GDPR |
| Data residency | US | Global | Global |
Key differences between ManageEngine ServiceDesk Plus and Jira Service Desk
- Pricing: Jira Service Desk starts at $20 /user/month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
- User satisfaction: ManageEngine ServiceDesk Plus scores higher with a 4.3-star average.
- Deployment: ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows; Jira Service Desk supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
Compare ManageEngine ServiceDesk Plus vs Jira Service Desk vs Service Creatio — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Best for medium to large IT teams needing automated, cloud-based service desk solutions.
- You require automation to streamline end-user support tasks efficiently.
- Your team benefits from an integrated knowledge base for self-service support.
- You want cloud access combined with real-time push notifications for service updates.
- You are a freelancer or very small team with fewer than 10 employees.
- You need highly specialized or industry-specific service desk features not offered here.
ManageEngine ServiceDesk Plus typically suits Large Enterprises and Medium Business. Jira Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus | Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More about Jira Service Desk | Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features ... Read More about Service Creatio |
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Best Company Size | — | 50–10,000+ | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Knowledge-Centered Support: With native Confluence integration, Jira Service Management supports self-service through searchable knowledge bases. Users can resolve common issues independently, reducing ticket volume and improving satisfaction. Agents benefit from contextual knowledge suggestions while handling requests. Over time, this creates a more efficient support environment where documentation and service delivery reinforce each other.
- Flexible Automation & Workflow Control: The platform offers powerful automation rules, customizable request types, and SLA configurations. Teams can route tickets automatically, trigger notifications, escalate issues, and enforce response targets without manual effort. This flexibility allows organizations to model real-world service processes across IT, HR, and operations, helping teams scale support without increasing administrative overhead.
- Strong ITSM & DevOps Alignment: Jira Service Management bridges the gap between service desks and development teams. Incidents, bugs, and change requests can be linked directly to Jira issues, improving visibility and resolution speed. This tight connection supports DevOps practices by reducing handoff delays and ensuring service issues flow smoothly into engineering backlogs. Teams gain shared context, faster incident response, and better collaboration across technical and service functions.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
- 50–10,000+
- Information technology, Software development, Finance, Healthcare, Telecommunications, Education, Retail
- IT manager, Service desk manager, DevOps engineer, Support lead, Operations manager, Systems administrator
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Organizations without dedicated administrators may find ongoing configuration, permission management, and workflow tuning challenging. Alternatives with opinionated setups and faster out-of-the-box usability can feel easier to manage for less technical teams.
- Teams focused primarily on external customer support may choose alternatives designed around customer experience, live chat, and omnichannel engagement. Jira Service Management is optimized for internal service workflows rather than high-touch customer-facing support.
- Smaller teams or organizations with basic ticketing needs may prefer simpler service desk platforms. Jira Service Management’s configuration depth and administrative overhead can feel excessive when only basic request tracking and email-based support are required.
No alternatives guidance available yet.
Software Demo
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How do ManageEngine ServiceDesk Plus, Jira Service Desk and Service Creatio Compare on Features?
Total Features | 6 Features | 8 Features | 0 Features |
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Unique Features | No unique features | No unique features | No features |
Get Quote | Get Quote | Get Quote |
Compare ManageEngine ServiceDesk Plus, Jira Service Desk and Service Creatio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes | — |
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HIPAA | ✓ Yes | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global | 🌐 Global |
ManageEngine ServiceDesk Plus vs Jira Service Desk User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 269 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate Service Creatio's automation features and cloud-based tools but note limited pricing transparency and a smaller user base. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |  Domino's  Airbnb  Sony Music | No Customers information available. |
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Media and Screenshots
Screenshots |  16 Screenshots |  5 Screenshots |  4 Screenshots |
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Videos |  3 Videos |  1 Videos |  3 Videos |
Alternatives
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Related Blogs and Articles for Service Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ManageEngine ServiceDesk Plus or Jira Service Desk?
- ManageEngine ServiceDesk Plus edges out the other on user ratings (4.3 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ManageEngine ServiceDesk Plus and Jira Service Desk offer a free trial?
- Yes, both ManageEngine ServiceDesk Plus and Jira Service Desk offer a free trial.
- What is the starting price of ManageEngine ServiceDesk Plus vs Jira Service Desk?
- ManageEngine ServiceDesk Plus starts at Contact for pricing. Jira Service Desk starts at $20 /user/month.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.
- What are the top alternatives to Jira Service Desk?
- Top alternatives to Jira Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk.