Which is better, LiveVox or Dialpad Contact Center?

Dialpad Contact Center edges out LiveVox based on user ratings across 35 reviews. That said, the best pick depends on your workflow — LiveVox may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between LiveVox and Dialpad Contact Center?

Key differences between LiveVox and Dialpad Contact Center include pricing (LiveVox starts at undisclosed vs Dialpad Contact Center at $75); free trial availability (Dialpad Contact Center offers one, LiveVox does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both LiveVox and Dialpad Contact Center offer a Free trial?

Dialpad Contact Center offers Free Trial, but LiveVox does not.

Who are the typical users of LiveVox?

LiveVox is built primarily for Large Enterprises, Medium Business, Small Business — worth checking against your own team profile before comparing further.

Who are the typical users of Dialpad Contact Center?

Dialpad Contact Center is built primarily for Large Enterprises, Medium Business, Small Business — worth checking against your own team profile before comparing further.

What is the starting price of LiveVox and Dialpad Contact Center?

The starting price of Dialpad Contact Center is $75/User/Month. Pricing for LiveVox is unavailable.

What are the best alternatives to LiveVox?

Some top alternatives to LiveVox include Novanet Cloud Contact Center, Call Center Studio, NICE inContact CXone, Dialpad Contact Center, VCC Live.

What are the best alternatives to Dialpad Contact Center?

Some top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.

LiveVox vs Dialpad Contact Center Comparison

Last updated: July 14, 2026

LiveVox

4.4(54 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates adv…

View Pricing Read Reviews

Dialpad Contact Center

4.8(35 reviews)

Starting at $75 /User/Month

Free Trial
Large Enterprises
Medium Business

Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real time to surface coaching prompts…

View Pricing Read Reviews

Dialpad Contact Center leads on user satisfaction with a 4.8-star rating across 35 reviews.

LiveVox vs Dialpad Contact Center — at a glance

Feature	LiveVox	Dialpad Contact Center
Rating	4.4 / 5	4.8 / 5
Reviews	54	35
Starting price	Contact for pricing	$75 /User/Month
Free trial	No	Yes
Free version	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Contact Center Operations Software	Contact Center Operations Software
Platforms	SaaS/Web/Cloud, Mobile - iOS	SaaS/Web/Cloud
API	—	—
Support modes	Online	Online
Certifications	SOC 2	SOC 2, HIPAA, GDPR
Data residency	Global	Global

Key differences between LiveVox and Dialpad Contact Center

Pricing: Dialpad Contact Center starts at $75 /User/Month. LiveVox pricing is not publicly listed.
Free trial: Dialpad Contact Center offers a free trial; LiveVox does not.
User satisfaction: Dialpad Contact Center scores higher with a 4.8-star average.
Deployment: LiveVox supports SaaS/Web/Cloud, Mobile - iOS; Dialpad Contact Center supports SaaS/Web/Cloud.

LiveVox vs Dialpad Contact Center — find the better fit before you commit.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	LiveVox (74) Talk to an expert Talk to an expert	Dialpad Contact Center (35) Talk to an expert Talk to an expert

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LiveVox vs Dialpad Contact Center: Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

LiveVox

Best for

Large Enterprises, Medium Business, Small Business

Dialpad Contact Center

Best for AI-driven coaching and global collaboration in contact centers.

Choose if

You need AI-powered insights to enhance agent coaching and performance tracking.
Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
Your organization operates a medium to large contact center with global teams needing collaboration.

Consider alternatives if

You are a very small business with minimal call volume and no dedicated contact center team.
You require transparent, publicly available pricing and a simple setup process for smaller teams.

LiveVox typically suits Large Enterprises and Medium Business. Dialpad Contact Center tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our ... Read More about LiveVox	Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real ... Read More about Dialpad Contact Center
Entry Level Pricing	Not Available	Starts from $75
Free Trial Availability	No free trial	Get Free Trial
User Ratings Based on verified Spotsaas reviews	4.38 (54)	4.77 (35)
Best Company Size	—	Medium BusinessLarge Enterprises
	Get pricing help	Get pricing help

Software Demo

Demo		Dialpad Contact Center has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

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How do LiveVox and Dialpad Contact Center Compare on Features?

Total Features	4 Features	5 Features
Unique Features	No unique features	No unique features
	Get Quote	Get Quote

Compare LiveVox and Dialpad Contact Center on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	$75
Pricing Plans	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

LiveVox vs Dialpad Contact Center: Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Not Available
	Get help choosing	Get help choosing

LiveVox vs Dialpad Contact Center Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	✓ Yes
HIPAA	✗ No	✓ Yes
GDPR	—	✓ Yes
Single Sign-On (SSO)	—	✓ Yes
Multi-Factor Auth (MFA)	—	✓ Yes
Data Encryption	—	✓ Yes
Audit Logs	—	✓ Yes
Data Residency	🌐 Global	🌐 Global

LiveVox User Reviews & Rating Comparison

User Ratings	4.38 (based on 54 reviews)	4.77 (based on 35 reviews)
Rating Distribution	42 28 4 0 0	31 3 0 1 0
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is positive across 74 reviews, with strong overall satisfaction. What buyers like Almost fully automated with daily job builds and ongoing platform improvements. Integrates all communication channels in one platform. Offers omni-channel telephony for contact center operations. Common complaints Some users need faster support turnaround for completing custom requests. Limited marketplace selection restricts access to advanced integrations.	Buyer sentiment Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity. What buyers like AI-powered coaching and analytics Improved customer satisfaction tracking Enhanced team collaboration Common complaints Opaque pricing structure Complex setup process
Pros and Cons	Supports high interaction volumes Strong compliance features Comprehensive omnichannel support May be complex for new users Training may be necessary	AI-powered customer intelligence enhances coaching and performance tracking Simplifies monitoring of customer satisfaction and adherence to best practices Supports global collaboration across contact center teams Pricing details are not publicly available, requiring sales engagement May be complex to set up for smaller teams without dedicated resources
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

LiveVox and Dialpad Contact Center Customers

Customers	Paypal Patelco BECU	Wework UBER TED

Media and Screenshots

Screenshots	1 Screenshots	3 Screenshots
Videos	3 Videos	No videos available.

Top Alternatives to LiveVox and Dialpad Contact Center in 2026

Alternatives	Novanet Cloud Contact Center Call Center Studio 4.93 NICE inContact CXone 4.12	Call Center Studio 4.93 UJET 4.89 Zultys MXIE 3.98

Frequently asked questions

Which is better, LiveVox or Dialpad Contact Center?: Dialpad Contact Center edges out the other on user ratings (4.8 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do LiveVox and Dialpad Contact Center offer a free trial?: Dialpad Contact Center offers a free trial. LiveVox does not.
What is the starting price of LiveVox vs Dialpad Contact Center?: LiveVox starts at Contact for pricing. Dialpad Contact Center starts at $75 /User/Month.
What are the top alternatives to LiveVox?: Top alternatives to LiveVox include Novanet Cloud Contact Center, Call Center Studio, NICE inContact CXone, Dialpad Contact Center, VCC Live.
What are the top alternatives to Dialpad Contact Center?: Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.

LiveVox vs Dialpad Contact Center Comparison

LiveVox

Dialpad Contact Center

LiveVox vs Dialpad Contact Center — at a glance

Key differences between LiveVox and Dialpad Contact Center

LiveVox vs Dialpad Contact Center — find the better fit before you commit.

LiveVox

Dialpad Contact Center

Download this LiveVox vs Dialpad Contact Center comparison

LiveVox vs Dialpad Contact Center: Biggest differences

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Best Company Size

Software Demo

Demo

Get decision help from a software advisor

How big is your team?

How do LiveVox and Dialpad Contact Center Compare on Features?

Compare LiveVox and Dialpad Contact Center on pricing

LiveVox vs Dialpad Contact Center: Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

LiveVox vs Dialpad Contact Center Security & Compliance

LiveVox User Reviews & Rating Comparison

LiveVox and Dialpad Contact Center Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to LiveVox and Dialpad Contact Center in 2026

Related Blogs and Articles for Contact Center Operations Software

Frequently asked questions