LiveChat vs Zoho Assist Comparison
LiveChat
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…
Zoho Assist
Starting at $10 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zoho Assist is the remote access software that provides secure, remote, and real-time access to company servers. This software gives you the ability to connect to your computer - wherever it is - allowing you to easily a…
Zoho Assist leads on user satisfaction with a 4.5-star rating across 1,074 reviews.
LiveChat vs Zoho Assist — at a glance
| Feature | LiveChat | Zoho Assist |
|---|---|---|
| Rating | 4.4 / 5 | 4.5 / 5 |
| Reviews | 2,017 | 1,074 |
| Starting price | $16 /User/Month | $10 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Live Chat Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, GDPR | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global |
Key differences between LiveChat and Zoho Assist
- Pricing: LiveChat starts at $16 /User/Month, while Zoho Assist starts at $10 /User/Month.
- Target audience: LiveChat is built for Large Enterprises and Medium Business, while Zoho Assist targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Zoho Assist scores higher with a 4.5-star average.
- Deployment: LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Zoho Assist supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
LiveChat vs Zoho Assist — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing integrated real-time customer chat support.
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
Best for secure, easy remote IT support and management in mid-to-large companies.
- You need simple, secure remote access with end-to-end encryption for IT support.
- Your team consists of IT technicians or system administrators requiring instant troubleshooting.
- You want centralized management tailored for mobile and distributed workforce environments.
- Your organization requires extensive third-party app integrations and a rich marketplace.
- You need advanced team activity tracking for large virtual or social media teams.
LiveChat: Best for small to medium businesses needing integrated real-time customer chat support. Zoho Assist: Best for secure, easy remote IT support and management in mid-to-large companies.
Description | Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat | Zoho Assist is the remote access software that provides secure, remote, and real-time access to company servers. This software gives you the ability to connect to your computer - wherever ... Read More about Zoho Assist |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 50-500 employeesLarge Enterprises |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Seamless Remote Support: Zoho Assist enables teams to provide instant remote support, allowing administrators to troubleshoot issues without being physically present. This means faster resolutions and happier clients.
- User-Friendly Interface: With its intuitive design, both managers and support staff can easily navigate the platform. You’ll find that training new team members takes minimal time, enhancing overall productivity.
- Robust Security Measures: Your data security is a top priority. Zoho Assist employs end-to-end encryption, ensuring that sensitive information remains protected during remote sessions—instilling confidence in your clients and staff alike.
Best fit
No best-fit guidance available yet.
- 50-500 employees.
- Industries: IT Support, Managed Services, Healthcare, Education, Remote Work Solutions, and Software Development.
- Job Titles: IT Support Technicians, System Administrators, Help Desk Representatives, Remote Support Specialists, and Technical Consultants.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users may seek alternatives to Zoho Assist due to its pricing structure, as some organizations find more cost-effective remote support solutions that better fit their budget and feature requirements.
- Certain businesses might require advanced features or integrations not available in Zoho Assist, prompting them to explore options that offer enhanced capabilities tailored to their specific needs.
- Organizations with unique compliance or security requirements may look for alternatives that provide more robust data protection measures or adhere to specific industry standards beyond what Zoho Assist offers.
Software Demo
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How do LiveChat and Zoho Assist Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveChat and Zoho Assist on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
LiveChat User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like
Common complaints
| Buyer sentiment Overall, buyers appreciate Zoho Assist for its ease of use, secure remote access, and effective support capabilities, though some desire more advanced features and integrations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  7 Screenshots |  7 Screenshots |
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Videos |  3 Videos |  3 Videos |
Top Alternatives to LiveChat and Zoho Assist in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveChat or Zoho Assist?
- Zoho Assist edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveChat and Zoho Assist offer a free trial?
- Yes, both LiveChat and Zoho Assist offer a free trial.
- What is the starting price of LiveChat vs Zoho Assist?
- LiveChat starts at $16 /User/Month. Zoho Assist starts at $10 /User/Month.
- What are the top alternatives to LiveChat?
- Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.
- What are the top alternatives to Zoho Assist?
- Top alternatives to Zoho Assist include VNC Connect, RescueAssist, TeamViewer, ShowMyPC, ISL Online.