LiveChat vs TeamViewer Comparison
LiveChat
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…
TeamViewer
Starting at $9 /month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
TeamViewer is an essential tool for all small business owners and members of large organizations. It allows you to directly access a remote desktop, as well as computer programs. TeamViewer allows you to enter a password…
TeamViewer leads on user satisfaction with a 4.8-star rating across 9,734 reviews.
LiveChat vs TeamViewer — at a glance
| Feature | LiveChat | TeamViewer |
|---|---|---|
| Rating | 4.3 / 5 | 4.8 / 5 |
| Reviews | 684 | 9,734 |
| Starting price | $16 /User/Month | $9 /month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Live Chat Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | Business Hours |
| Certifications | SOC 2, GDPR | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between LiveChat and TeamViewer
- Pricing: LiveChat starts at $16 /User/Month, while TeamViewer starts at $9 /month.
- Target audience: LiveChat is built for Large Enterprises and Medium Business, while TeamViewer targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: TeamViewer scores higher with a 4.8-star average.
- Deployment: LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; TeamViewer supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
LiveChat vs TeamViewer — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this LiveChat vs TeamViewer comparison
Get the full side-by-side as a PDF — these picks plus the top Live Chat Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
LiveChat vs TeamViewer: Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing integrated real-time customer chat support.
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
Best for simple, reliable remote access and IT support across platforms.
- You need an easy-to-use remote access tool for IT support or remote work.
- Your team requires cross-platform compatibility including Windows, macOS, Linux, iOS, and Android.
- You want robust security with end-to-end encryption and multi-factor authentication.
- You require extensive customization or advanced remote access features.
- You need uninterrupted commercial use without risk of mistaken bans for personal use.
LiveChat: Best for small to medium businesses needing integrated real-time customer chat support. TeamViewer: Best for simple, reliable remote access and IT support across platforms.
Description | Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat | TeamViewer is an essential tool for all small business owners and members of large organizations. It allows you to directly access a remote desktop, as well as computer programs. TeamViewer ... Read More about TeamViewer |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
| |
SpotScoreWhat's this? ↗ | 9.8/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 10-500 employeesLarge enterprises |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Smooth Remote Access: With TeamViewer, you can easily connect to devices from anywhere in the world, allowing your team to troubleshoot issues or collaborate in real-time without geographical constraints.
- Security Features: Your data is protected with end-to-end encryption and multi-factor authentication, keeping sensitive information secure during remote sessions.
- Cross-Platform Compatibility: Whether you're on Windows, macOS, Linux, iOS, or Android, TeamViewer has you covered. This flexibility means that your team can work together regardless of the devices they use.
Best fit
No best-fit guidance available yet.
- 10 to 500 employees
- IT support, remote work solutions, education, healthcare, and manufacturing
- IT support technicians, remote support agents, system administrators, and educators
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Pricing exceeds budget for solo users and small teams needing only basic remote access — competitors like Chrome Remote Desktop and AnyDesk cost less
- Lag and connection drops during sessions push users to alternatives with faster, more stable performance for critical work
- Teams with strict compliance requirements (HIPAA, SOC 2) switch to alternatives offering end-to-end encryption and on-premises data storage
Software Demo
Demo |
|---|
Need a second opinion?
Get decision help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do LiveChat and TeamViewer Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveChat and TeamViewer on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
| |
Pricing Page |  |  |
LiveChat vs TeamViewer: Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
LiveChat vs TeamViewer Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
LiveChat User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate TeamViewer's ease of use, reliability, and free personal use, though some express frustration over mistaken commercial use bans and limited advanced features. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
LiveChat and TeamViewer Customers
Customers | No Customers information available. |  Siemens  Coca-Cola  Airbus |
|---|
Media and Screenshots
Screenshots |  7 Screenshots |  13 Screenshots |
|---|---|---|
Videos |  3 Videos |  4 Videos |
Top Alternatives to LiveChat and TeamViewer in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Remote Access Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveChat or TeamViewer?
- TeamViewer edges out the other on user ratings (4.8 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveChat and TeamViewer offer a free trial?
- Yes, both LiveChat and TeamViewer offer a free trial.
- What is the starting price of LiveChat vs TeamViewer?
- LiveChat starts at $16 /User/Month. TeamViewer starts at $9 /month.
- What are the top alternatives to LiveChat?
- Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.
- What are the top alternatives to TeamViewer?
- Top alternatives to TeamViewer include GoToMyPC, RemotePC, VNC Connect, RemoteToPC, AnyDesk.