LiveChat vs NinjaOne vs ManageEngine RMM Central Comparison
LiveChat
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…
NinjaOne
Starting at $1.50 /user/month
- Free Trial
- Large Enterprises
- Medium Business
NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint…
ManageEngine RMM Central
Starting at Contact for pricing
- Large Enterprises
- Medium Business
RMM Central offers a powerful, cost-effective solution for MSPs to manage and monitor multiple client networks from a single console. The intuitive solution helps automate routine tasks and gain complete control over cli…
NinjaOne leads on user satisfaction with a 4.7-star rating across 423 reviews.
LiveChat vs NinjaOne vs ManageEngine RMM Central — at a glance
| Feature | LiveChat | NinjaOne | ManageEngine RMM Central |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.7 / 5 | — |
| Reviews | 2,017 | 423 | — |
| Starting price | $16 /User/Month | $1.50 /user/month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Remote Monitoring and Management Software | Remote Monitoring and Management Software |
| Integrations | — | 11+ apps | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Installed - Windows |
| API | Available | Available | — |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online, 24/7 (Live rep) |
| Certifications | SOC 2, GDPR | SOC 2, GDPR | — |
| Data residency | Global | Global | — |
Key differences between LiveChat and NinjaOne
- Pricing: LiveChat starts at $16 /User/Month, while NinjaOne starts at $1.50 /user/month.
- User satisfaction: NinjaOne scores higher with a 4.7-star average.
- Deployment: LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; NinjaOne supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare LiveChat vs NinjaOne vs ManageEngine RMM Central — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing integrated real-time customer chat support.
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
Best for scalable, automated endpoint management in SMB and MSP environments.
- You need streamlined endpoint and IT infrastructure management from one dashboard.
- You want effective automation to reduce manual IT workload and increase productivity.
- You value free, unlimited onboarding, training, and customer support.
- Your environment relies heavily on Linux infrastructure requiring deep platform support.
- You require extensive integrations with a wide variety of third-party software.
Large Enterprises, Medium Business, Small Business
LiveChat: Best for small to medium businesses needing integrated real-time customer chat support. NinjaOne: Best for scalable, automated endpoint management in SMB and MSP environments.
Description | Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat | NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native ... Read More about NinjaOne | RMM Central offers a powerful, cost-effective solution for MSPs to manage and monitor multiple client networks from a single console. The intuitive solution helps automate routine tasks and ... Read More about ManageEngine RMM Central |
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Spotsaas ScoreWhat's this? ↗ | 9.8/10 | Not Available | Not Available |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | 1-500 employeesMedium Business | — |
Get pricing help | Try for Free |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Streamlined IT Management: Manage all end-user devices, servers, and infrastructure from a single pane of glass, eliminating the need for multiple tools and providing a unified view of your entire IT infrastructure.
- Automated Solutions: Automate routine and complex tasks, such as software patching, OS and third-party updates, custom scripting, and more, reducing manual workload and human error.
- Proactive Monitoring & Alerting: Utilizing real-time data and alerting, NinjaOne empowers users to detect and address potential issues before they affect operations, minimizing downtime and maximizing overall productivity.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
- 1 to 500 employees
- IT Services, Managed Service Providers (MSPs), Healthcare, Education, and Small to Medium-sized Enterprises (SMEs)
- IT Managers, Systems Administrators, Help Desk Technicians, and Network Administrators
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users may seek alternatives due to specific feature gaps in NinjaOne, such as advanced reporting capabilities or integration with niche applications that are crucial for their IT management needs.
- Cost considerations often drive users to explore alternatives, particularly if they find more affordable solutions that still meet their requirements without compromising on essential functionality.
- Some organizations might require greater customization options that allow for tailored workflows and processes, which may not be fully supported by NinjaOne’s more standardized approach.
No alternatives guidance available yet.
Software Demo
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How do LiveChat, NinjaOne and ManageEngine RMM Central Compare on Features?
Total Features | 8 Features | 44 Features | 13 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Try for Free |
Compare LiveChat, NinjaOne and ManageEngine RMM Central on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Try for Free |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
LiveChat vs NinjaOne User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like
Common complaints
| Buyer sentiment Overall, users express high satisfaction with NinjaOne’s ease of use, automation capabilities, and customer support, while noting some challenges with Linux support and update reliability. What buyers like
Common complaints
| No expert review available for this product |
Pros and Cons |
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| No pros or cons available for this product |
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  SiriusXM  Nissan  Time |  Riomed  Cambrian Technologies |
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Media and Screenshots
Screenshots |  7 Screenshots |  4 Screenshots |
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Videos |  3 Videos |  5 Videos |
Alternatives
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveChat or NinjaOne?
- NinjaOne edges out the other on user ratings (4.7 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveChat and NinjaOne offer a free trial?
- Yes, both LiveChat and NinjaOne offer a free trial.
- What is the starting price of LiveChat vs NinjaOne?
- LiveChat starts at $16 /User/Month. NinjaOne starts at $1.50 /user/month.
- What are the top alternatives to LiveChat?
- Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.
- What are the top alternatives to NinjaOne?
- Top alternatives to NinjaOne include ManageEngine RMM Central, SolarWinds RMM, Naverisk RMM & PSA, Studio Ninja, Panorama9.