9.5
Spot Score
SolarWinds RMM Review: Is It The Right Network Monitoring Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2SolarWinds RMM offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for SolarWinds RMM
SolarWinds RMM is a network monitoring software used by IT Managers and Network Administrators in small to medium-sized businesses. With a rating of 4.3/5 from 196 reviews, it is broadly validated by users who appreciate its capabilities.
The software offers a comprehensive set of tools for effective network monitoring and management, which is particularly beneficial for Managed Service Providers and Healthcare organizations. Its automation and self-healing capabilities streamline tasks, enhancing operational efficiency. However, some users report that the interface can be complex, requiring additional time to become familiar with its structure.
Quick facts about SolarWinds RMM
What is SolarWinds RMM?
SolarWinds Network Performance Monitor (NPM) is a powerful network monitoring application that continuously collects, measures, stores, displays, and alerts on network performance data. NPM provides meaningful information about LAN and WAN environment including actual bandwidth utilization through to application-level performance metrics.
Pricing
SolarWinds RMM offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
SolarWinds RMM Software Demo
SolarWinds RMM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider SolarWinds RMM
- Use cases
- Managed Service Providers (MSPs), Healthcare organizations, Financial Services firms
- Team types
- IT Managers, Network Administrators
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose SolarWinds RMM
Comprehensive real-time network monitoring and management tools
Automated patch management reducing manual maintenance tasks
Intuitive dashboard with easy access to critical network information
Is SolarWinds RMM right for you?
Best for comprehensive, automated network monitoring in SMBs and MSPs.
Choose SolarWinds RMM if
- You need real-time, detailed LAN and WAN performance monitoring.
- You want automated patch management to reduce manual IT tasks.
- Your team requires a scalable solution with strong operational automation.
Consider alternatives if
- You prefer a simple, minimalistic network monitoring tool with easy setup.
- You require extensive third-party integrations beyond the platform’s limited options.
What buyers should know before shortlisting SolarWinds RMM
SolarWinds RMM stands out as a reliable and feature-rich tool for businesses looking to enhance operational efficiency and customer service. The software excels in providing a comprehensive set of tools, from automated patch management to remote monitoring, which simplifies complex workflows and boosts employee productivity.
Its real-time visibility and remote access capabilities empower businesses to address issues promptly and ensure seamless operations. While the product's numerous features and excellent customer support receive commendation, some users have noted minor drawbacks.
These include interface complexities, occasional latency issues, and challenges in accurate reporting. Despite these minor downsides, SolarWinds RMM continues to shine with its all-encompassing capabilities and dedication to improving user experience.
Overall, SolarWinds RMM emerges as a valuable asset for managing IT operations effectively, offering a suite of tools that streamline processes, enhance security, and drive operational excellence for businesses of all sizes.
SolarWinds RMM pros and cons
- SolarWinds RMM pros
Comprehensive real-time network monitoring and management tools
Automated patch management reducing manual maintenance tasks
Intuitive dashboard with easy access to critical network information
- SolarWinds RMM cons
Complex interface that may require time to learn
Latency and occasional lag affecting user experience
Ready to try it?
Get started with SolarWinds RMM
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare SolarWinds RMM side-by-side with top Network Monitoring Software alternatives.
What is the pricing of SolarWinds RMM?
SolarWinds RMM uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
SolarWinds RMM reviews and ratings
Buyer sentiment
Overall positive sentiment highlights comprehensive features and strong support, tempered by concerns about interface complexity and integration issues.
What buyers like
- Comprehensive monitoring capabilities
- Automation and efficiency improvements
- Customer support and training resources
Common complaints
- Complexity of user interface
- Integration and latency issues
What users are saying
R
Rocky
11/14/21
Good to have RMM by our side to keep us updated always.
PROS & CONS What are the best aspects of this product? It comes with an excellent set of tools that can help you do your job better. It comes with ...
Read more
A
Anthony
11/01/21
Amazingly great resource.
PROS & CONS What are the best aspects of this product? It gives us better opportunities to serve people in a manner that they expect and deserve. We ...
Read more
K
Kennedi
10/30/21
It comes with so many impressive things, but it's not easy to learn how it works.
PROS & CONS What are the best aspects of this product? One look into the portal, and you will see everything that you need. The settings are so ...
Read more
E
Estella
07/30/21
This product is known for doing an excellent job in terms of scalability.
PROS & CONS What are the best aspects of this product? No need to think out of the box for complete solutions on difficult workflows. SolarWinds ...
Read more
D
Darrick
06/23/21
It's a perfect product that's worth recommending to others out there.
PROS & CONS What are the best aspects of this product? Some people say that the learning curve was steep, but we were all surprised that we could ...
Read more
R
Riley
06/18/21
Best user experience we ever had.
PROS & CONS What are the best aspects of this product? Setting up the app was relatively fast and convenient for us. Anyone can follow the ...
Read more
- See if SolarWinds RMM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of SolarWinds RMM?
The IP Address Monitoring feature is crucial for maintaining network integrity and security. It keeps track of all IP addresses in use withi…
With Internet Usage Monitoring, SolarWinds RMM allows organizations to track and analyze the internet activities of users across their netwo…
Real Time Analytics delivers immediate insights into system performance and health metrics across your IT infrastructure. By leveraging data…
SolarWinds RMM’s Resource Management feature provides a comprehensive overview of your IT assets and their utilization. It enables administr…
SLA Monitoring enables organizations to track compliance with service level agreements (SLAs) in real time. This feature provides visibility…
The Server Monitoring feature provides continuous oversight of server performance metrics such as CPU load, memory usage, and disk space ava…
Uptime Monitoring is essential for ensuring that critical systems are available when needed. This feature continuously checks the availabili…
The Web Traffic Reporting feature offers detailed insights into how users interact with your website or online services. It tracks visitor p…
SolarWinds RMM security and data handling
Key compliance certifications and security features for IT and security teams evaluating SolarWinds RMM.
Certifications
Security features
Developer & data
Alternatives to SolarWinds RMM
Why buyers keep looking beyond SolarWinds RMM
Users may seek alternatives due to high costs associated with SolarWinds RMM, especially for small to medium-sized businesses that require budget-friendly solutions without compromising on essential features.
Some organizations might experience performance issues or slow response times with SolarWinds RMM, prompting them to explore more efficient options that ensure smoother operations and better user experiences.
Companies with specific compliance requirements may find SolarWinds RMM lacking in necessary features, leading them to consider alternatives that offer enhanced security and regulatory compliance tools.
Businesses looking for more customizable solutions might find SolarWinds RMM's rigid framework limiting, encouraging them to explore platforms that provide greater flexibility and tailored functionalities to meet unique needs.
Users may also seek alternatives due to customer support concerns, particularly if they feel that response times or service quality do not meet their expectations, prompting a search for providers with better support systems.
SolarWinds RMM Support Options
Frequently Asked Questions About SolarWinds RMM
Common questions buyers ask before choosing SolarWinds RMM.
SolarWinds RMM is a Network Monitoring Software. SolarWinds RMM offers Resource Management, Internet Usage Monitoring, IP Address Monitoring, Real Time Analytics, Server Monitoring and many more functionalities.
SolarWinds RMM is a strong fit if: You need real-time, detailed LAN and WAN performance monitoring.; You want automated patch management to reduce manual IT tasks.. Consider alternatives if: You prefer a simple, minimalistic network monitoring tool with easy setup.; You require extensive third-party integrations beyond the platform’s limited options..
Buyers commonly note the following limitations of SolarWinds RMM: Complex interface that may require time to learn; Latency and occasional lag affecting user experience; Limited integration capabilities with some third-party applications.
Some top alternatives to SolarWinds RMM includes RemoteToPC, Domotz PRO, Naverisk RMM & PSA, Ne.Mo. Network Monitoring and ITarian RMM.
SolarWinds RMM offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by SolarWinds RMM. You can visit SolarWinds RMM pricing page to get the latest pricing.
Ready to try it?
Get started with SolarWinds RMM
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].