LiveAgent vs FIVE CRM vs Bigin by Zoho CRM Comparison
LiveAgent
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customer…
FIVE CRM
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
The FIVE CRM is a beautifully designed customer relationship management software that is packaged in a modern & simplistic way. It features multiple integrations, great workflow functionality, and intuitive user experien…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
LiveAgent leads on user satisfaction with a 4.7-star rating across 1,542 reviews.
LiveAgent vs FIVE CRM vs Bigin by Zoho CRM — at a glance
| Feature | LiveAgent | FIVE CRM | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.7 / 5 | — | 4.6 / 5 |
| Reviews | 1,542 | — | 294 |
| Starting price | $15 /User/Month | Contact for pricing | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Small Business |
| Category | Help Desk Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | SOC 2 | — |
| Data residency | Global | Global | Global |
Key differences between LiveAgent and FIVE CRM
- Pricing: LiveAgent starts at $15 /User/Month. FIVE CRM pricing is not publicly listed.
- Target audience: LiveAgent is built for Freelancers / Consultants and Large Enterprises, while FIVE CRM targets Large Enterprises and Medium Business.
- Deployment: LiveAgent supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; FIVE CRM supports SaaS/Web/Cloud.
Compare LiveAgent vs FIVE CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to mid-sized teams needing simple omnichannel customer support.
- You want an all-in-one platform combining live chat, email, phone, SMS, and social media support.
- Your team values quick, low-complexity setup with mobile-enabled customer engagement.
- You require integrations with popular tools like Google Apps, Twitter, and MailChimp.
- Your company needs highly customizable, enterprise-grade workflows and advanced analytics.
- You are a large enterprise concerned about scalability and transparent pricing for higher tiers.
Large Enterprises, Medium Business, Small Business
Small Business
LiveAgent typically suits Freelancers / Consultants and Large Enterprises. FIVE CRM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More about LiveAgent | The FIVE CRM is a beautifully designed customer relationship management software that is packaged in a modern & simplistic way. It features multiple integrations, great workflow ... Read More about FIVE CRM | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.8/10 | 8.3/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 10-50 employees51-500 employees | — | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- All-in-One Omnichannel Support: Supports live chat, email, call center, SMS, and social media in one platform—ideal for centralizing customer communication.
- Wide Range of Integrations: Easily integrates with popular tools like Google Apps, Twitter, MailChimp, Slack, and more, simplifying customer service workflows.
- Competitive Pricing & Easy Setup: Offers affordable pricing tiers and fast onboarding, making it a strong choice for startups and small to mid-sized businesses.
No key benefits available yet.
No key benefits available yet.
Best fit
- 10 – 500 Employees
- E-commerce, SaaS, Education, Healthcare, Travel, Retail, Marketing Agencies
- Customer Support Manager, Help Desk Agent, Operations Manager, Customer Success Specialist, IT Support Admin, Marketing Manager.
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Lacks modern interface design compared to newer platforms like Zendesk or Intercom
- Missing advanced AI automation, chatbots, and machine learning features that competitors offer
- Struggles with complex, high-volume, or multi-department workflows — better suited for teams under 50 than enterprise deployments
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
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How do LiveAgent, FIVE CRM and Bigin by Zoho CRM Compare on Features?
Total Features | 25 Features | 8 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveAgent, FIVE CRM and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
LiveAgent vs FIVE CRM User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise LiveAgent for its comprehensive omnichannel support and ease of setup, though some note limitations for large enterprise needs. What buyers like
Common complaints
| What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  LiveAgent_customers_0  LiveAgent_customers_1  LiveAgent_customers_2 |  Lyreco  Pursuit  HEG |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  14 Screenshots |  1 Screenshots |
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Videos |  5 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveAgent or FIVE CRM?
- LiveAgent edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveAgent and FIVE CRM offer a free trial?
- Yes, both LiveAgent and FIVE CRM offer a free trial.
- What is the starting price of LiveAgent vs FIVE CRM?
- LiveAgent starts at $15 /User/Month. FIVE CRM starts at Contact for pricing.
- What are the top alternatives to LiveAgent?
- Top alternatives to LiveAgent include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk.
- What are the top alternatives to FIVE CRM?
- Top alternatives to FIVE CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.