Kayako vs Zendesk Support vs NetHelpDesk vs Zoho Desk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Kayako (195) Get Quote Get Quote	Zendesk Support (1757) Visit website Visit Website *sponsored	NetHelpDesk Migrated to HaloITSM Compare HaloITSM Compare HaloITSM

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors ... Read More	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	NetHelpDesk is web-based help desk software that runs on the Microsoft Windows Server or Linux open source operating systems. NetHelpDesk has all of the features that help facilitate help ... Read More
Entry Level Pricing	Not Available	Starts from $19 , yearly	Not Available
Free Trial Availability	Get Free Trial	Get Free Trial	Free Trial available
Spotsaas Score	9.2/10	9.2/10	Not Available
User Ratings	3.5 (262)	4.3 (7934)	4.6 (30)
	Get Quote	Visit website	Get Quote

Software Demo

Demo

How do Kayako, Zendesk Support, NetHelpDesk and Zoho Desk Compare on Features?

Total Features	16 Features	29 Features	15 Features
Unique Features
	Get Quote	Visit website	Get Quote

What Do Kayako, Zendesk Support, NetHelpDesk and Zoho Desk Cost?

Pricing Option
Starting From	Not Available	$19 , yearly	Not Available
Pricing Plans	ESSENTIAL Custom Get Started Advanced Ticketing System Unlimited AI Suggested Responses Knowledge Base Audit Show more + ENTERPRISE Custom Get Started Everything in Essential + Fully Autonomous Resolutions Ticket Summaries Show more +	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Visit Website	Get Quote

Kayako vs Zendesk Support vs NetHelpDesk User Reviews & Rating Comparison

User Ratings	3.5 (based on 262 reviews)	4.3 (based on 7934 reviews)	4.6 (based on 30 reviews)
Rating Distribution	Excellent 89 Very Good 73 Good 11 Poor 4 Terible 18	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	Excellent 16 Very Good 9 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Kayako	Pros and Cons of Zendesk Support It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	Salesforce Marketing Cloud Account Engagement (formerly Pardot)	No Integration information available.	No Integration information available.

List of Customers

Customers	Kayako_customers_0 Kayako_customers_1 Kayako_customers_2	Uber Siemens Shopify	No Customers information available.

Media and Screenshots

Screenshots	3 Screenshots	5 Screenshots	13 Screenshots
Videos	2 Videos	2 Videos	3 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Kayako and Zendesk Support offer a Free Trial.

Kayako is designed for Large Enterprises, Medium Business and Small Business.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Zendesk Support begins at $19/user/month when yearly, while pricing details for Kayako are unavailable.

Some top alternatives to Kayako includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Deskero, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, CRMdesk, Sitehelpdesk, LabiDesk, HESK and BoldDesk.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Kayako vs Zendesk Support vs NetHelpDesk vs Zoho Desk - Which Tool Fits Your Business?

Kayako

Zendesk Support

NetHelpDesk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Kayako, Zendesk Support, NetHelpDesk and Zoho Desk Compare on Features?

Total Features

Unique Features

What Do Kayako, Zendesk Support, NetHelpDesk and Zoho Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Kayako vs Zendesk Support vs NetHelpDesk User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Kayako

Pros and Cons of Zendesk Support

Positive Reviews

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure