Ivanti Service Manager vs Zenduty Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies so organizations can optimize c…
Zenduty
Starting at $5 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on service, data, context and time o…
Ivanti Service Manager leads on user satisfaction with a 3.9-star rating across 169 reviews.
Ivanti Service Manager vs Zenduty — at a glance
| Feature | Ivanti Service Manager | Zenduty |
|---|---|---|
| Rating | 3.9 / 5 | — |
| Reviews | 169 | — |
| Starting price | Contact for pricing | $5 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Service Desk Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Online |
| Certifications | SOC 2 | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between Ivanti Service Manager and Zenduty
- Pricing: Zenduty starts at $5 /User/Month. Ivanti Service Manager pricing is not publicly listed.
- Target audience: Ivanti Service Manager is built for Large Enterprises and Medium Business, while Zenduty targets Freelancers / Consultants and Large Enterprises.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Zenduty supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Ivanti Service Manager vs Zenduty — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
Download this Ivanti Service Manager vs Zenduty comparison
Get the full side-by-side as a PDF — these picks plus the top Service Desk Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for DevOps teams needing advanced incident routing and escalation.
- You require complex, context-aware routing rules for incident alerts.
- Your team needs flexible on-call rotations with overrides and vacation management.
- You want to minimize false alarms and noise to improve response efficiency.
- Your organization lacks a dedicated incident management process.
- You only need simple alerting without complex escalation or routing.
Ivanti Service Manager typically suits Large Enterprises and Medium Business. Zenduty tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies ... Read More about Ivanti Service Manager | Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on ... Read More about Zenduty |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
| |
SpotScoreWhat's this? ↗ | Not Available | 8.5/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Ivanti Service Manager and Zenduty Compare on Features?
Total Features | 8 Features | 12 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Ivanti Service Manager and Zenduty on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Insufficient review data available to determine overall buyer sentiment. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth |  Zolo  Qoala  UrbanPiper |
|---|
Media and Screenshots
Screenshots |  2 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  2 Videos |  2 Videos |
Top Alternatives to Ivanti Service Manager and Zenduty in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Incident Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or Zenduty?
- Ivanti Service Manager edges out the other on user ratings (3.9 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and Zenduty offer a free trial?
- Yes, both Ivanti Service Manager and Zenduty offer a free trial.
- What is the starting price of Ivanti Service Manager vs Zenduty?
- Ivanti Service Manager starts at Contact for pricing. Zenduty starts at $5 /User/Month.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to Zenduty?
- Top alternatives to Zenduty include Freshservice, PagerDuty, Opsgenie, VictorOps, AlertOps.