HubSpot CRM vs Freshdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	HubSpot CRM (3140) Get Quote Get Quote	Freshdesk (722) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Entry Level Pricing	Starts from $1,780 , Billed Monthly	Starts from $15 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.1/10	9.5/10
User Ratings	4.2 (10374)	4 (5374)
	Get Quote	Get Quote

Software Demo

Demo

How do HubSpot CRM, Freshdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features	38 Features	16 Features
Unique Features
	Get Quote	Get Quote

What Do HubSpot CRM, Freshdesk, Zendesk Support and Zoho Desk Cost?

Pricing Option
Starting From	$1,780 , Billed Monthly	$15 , Billed Yearly
Pricing Plans	Free Tools Get Started Free Marketing tools Free Sales tools Free Service tools Show more + Starter Get Started Marketing Hub Starter Includes 1,000 marketing contacts Sales Hub Starter Includes 2 paid users Show more + Professional Get Started Includes features of Starter plan, plus Marketing Hub Professional Includes 2,000 marketing contacts Show more + Browse all pricing plans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

HubSpot CRM vs Freshdesk vs Zendesk Support User Reviews & Rating Comparison

User Ratings	4.2 (based on 10374 reviews)	4 (based on 5374 reviews)
Rating Distribution	Excellent 2104 Very Good 679 Good 84 Poor 40 Terible 233	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56
Expert's Review generated by AI	HubSpot offers a feature-rich platform that caters extensively to businesses looking to streamline their marketing, sales, and customer management processes. Its intuitive user interface, ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of HubSpot CRM Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups. Comprehensive integration with tools like Google Suite and seamless APIs, improving productivity and tracking. Intuitive and user-friendly interface for contact and task management, even for individuals with limited technical knowledge. Excellent customer service for troubleshooting, providing quick responses and assistance for most queries. Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses. Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.	Pros and Cons of Freshdesk
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Classpass Avison Young Crunch Fitness	Pearson Bridgestone Kern High School District

Media and Screenshots

Screenshots	13 Screenshots	6 Screenshots
Videos	2 Videos	3 Videos

Alternatives

Alternatives	Salesforce Sales Cloud 4.4 monday sales CRM by monday.com Thryv 4.2	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both HubSpot CRM and Freshdesk offer a Free Trial.

HubSpot CRM is designed for Individuals, Freelancers, Large Enterprises, Medium Business and Small Business.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for HubSpot CRM Starts at $1,780 when Billed Monthly whereas for Freshdesk Starts at $15/User/Month when Billed Yearly.

Some top alternatives to HubSpot CRM includes Salesforce Sales Cloud, monday sales CRM by monday.com, Thryv, Zoho CRM, Hubspot Marketing Hub, ClickUp, Freshsales, Salesforce, CompanyHub CRM, Onpipeline, Nutshell, Keap, SalesCRM, FreeCRM and Pipeline CRM.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

HubSpot CRM vs Freshdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

HubSpot CRM

Freshdesk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do HubSpot CRM, Freshdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features

Unique Features

What Do HubSpot CRM, Freshdesk, Zendesk Support and Zoho Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

HubSpot CRM vs Freshdesk vs Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of HubSpot CRM

Pros and Cons of Freshdesk

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure