HR365 Helpdesk vs Back Comparison
HR365 Helpdesk
Starting at $49 /Month
- Free Trial
- Large Enterprises
- Medium Business
HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution fo…
Back
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain knowledge so user can deliver world-cl…
Back leads on user satisfaction with a 5.0-star rating across 2 reviews.
HR365 Helpdesk vs Back — at a glance
| Feature | HR365 Helpdesk | Back |
|---|---|---|
| Rating | 4.8 / 5 | 5.0 / 5 |
| Reviews | 10 | 2 |
| Starting price | $49 /Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2, GDPR |
| Data residency | US | US |
Key differences between HR365 Helpdesk and Back
- Pricing: HR365 Helpdesk starts at $49 /Month. Back pricing is not publicly listed.
- User satisfaction: Back scores higher with a 5.0-star average.
- Deployment: HR365 Helpdesk supports SaaS/Web/Cloud; Back supports SaaS/Web/Cloud.
HR365 Helpdesk vs Back — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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HR365 Helpdesk vs Back: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for SMBs seeking simple, automated service desk with email integration.
- You want to reduce support email overload through automation.
- Your team uses existing tools that need seamless integration.
- You need a low-complexity help desk for 11-1000 employee businesses.
- You require advanced customization and enterprise-grade features.
- You need in-depth analytics and reporting capabilities.
HR365 Helpdesk typically suits Large Enterprises and Medium Business. Back tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full ... Read More about HR365 Helpdesk | Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain ... Read More about Back |
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Entry Level Pricing |
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Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 500 employees | 11-200 employees201-1000 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Simplified Communication: HR365 Helpdesk simplifies the way employees communicate their HR needs, letting managers focus on strategic initiatives rather than handling administrative tasks.
- User-Friendly Interface: Designed for both HR professionals and employees, its intuitive layout lets anyone easily manage the system, resulting in quicker resolutions and higher satisfaction rates.
- Real-Time Reporting: With reliable analytics and reporting features, you can gain useful insights into employee inquiries and trends. This lets you make data-driven decisions that improve workforce engagement and efficiency.
Best fit
- 50 to 500 employees
- HR Tech, Consulting, Education, Retail, and Healthcare
- HR Managers, Payroll Specialists, Recruitment Coordinators, and Employee Relations Specialists
Reasons buyers look elsewhere
- Users may seek alternatives to HR365 Helpdesk if they require more customizable features that cater specifically to their organizational needs, allowing for tailored workflows and improved efficiency in HR processes.
- Organizations experiencing rapid growth might look for scalable solutions that can adapt to their increasing workforce demands, ensuring that support systems can grow alongside the company.
- Companies with a limited budget may explore cost-effective alternatives that provide essential helpdesk functionalities without compromising on service quality or user experience.
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- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
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We tailor recommendations to companies your size.
How do HR365 Helpdesk and Back Compare on Features?
Total Features | 7 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare HR365 Helpdesk and Back on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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HR365 Helpdesk vs Back: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
HR365 Helpdesk vs Back Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
HR365 Helpdesk User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 20 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Limited reviews but highly positive feedback from early users. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
HR365 Helpdesk and Back Customers
Customers |  KPMG  Apollo Bank  SIEMENS |  SoundCloud  Netlify  Statista |
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Media and Screenshots
Screenshots |  5 Screenshots |  4 Screenshots |
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Top Alternatives to HR365 Helpdesk and Back in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HR365 Helpdesk or Back?
- Back edges out the other on user ratings (5.0 vs 4.8). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do HR365 Helpdesk and Back offer a free trial?
- Yes, both HR365 Helpdesk and Back offer a free trial.
- What is the starting price of HR365 Helpdesk vs Back?
- HR365 Helpdesk starts at $49 /Month. Back starts at Contact for pricing.
- What are the top alternatives to HR365 Helpdesk?
- Top alternatives to HR365 Helpdesk include TechExcel ServiceWise, Service Creatio, Vorex, Tikit, iSupport Software.
- What are the top alternatives to Back?
- Top alternatives to Back include BackHQ, Freshservice, InvGate Service Desk, Deepser, Vivantio.