Gorgias vs Haptik Comparison
Gorgias
Starting at $10
- Free Trial
- Large Enterprises
- Medium Business
The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a…
Haptik
Starting at Contact for pricing
- Individuals
- Large Enterprises
Haptik is a completely free chat application that lets user communicate with other users through multiple channels (Whatsapp, SMS, Facebook Messenger, Telegram, Threema, Kik & Viber) - from anywhere in the world. A new a…
Gorgias leads on user satisfaction with a 4.6-star rating across 438 reviews.
Gorgias vs Haptik — at a glance
| Feature | Gorgias | Haptik |
|---|---|---|
| Rating | 4.6 / 5 | 4.4 / 5 |
| Reviews | 438 | 97 |
| Starting price | $10 | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Large Enterprises, Medium Business |
| Category | Help Desk Software | Chatbots Software |
| Integrations | 1+ apps | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, GDPR | GDPR |
| Data residency | Global | Global |
Key differences between Gorgias and Haptik
- Pricing: Gorgias starts at $10. Haptik pricing is not publicly listed.
- Free trial: Gorgias offers a free trial; Haptik does not.
- Target audience: Gorgias is built for Large Enterprises and Medium Business, while Haptik targets Individuals and Large Enterprises.
- User satisfaction: Gorgias scores higher with a 4.6-star average.
- Deployment: Gorgias supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Haptik supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Gorgias vs Haptik — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Gorgias vs Haptik: Biggest differences
Start here before you go deeper into features.
Best help desk for e-commerce teams needing integrated, automated customer support.
- You operate an e-commerce or direct-to-consumer retail business.
- You want deep native integrations with Shopify, Magento, or BigCommerce.
- You need automation tools like macros and intent detection to speed support.
- Your company is outside e-commerce or online marketplaces.
- You require extensive customization beyond standard integrations for complex workflows.
Best for scalable, multi-channel automated customer support and engagement.
- You need to automate customer support across WhatsApp, SMS, and social platforms.
- Your company is medium to large sized requiring flexible, customizable bot workflows.
- You want to efficiently scale contact center communications with tailored bots.
- You require transparent, out-of-the-box pricing for straightforward budgeting.
- You are a small business or individual needing simple chat without automation.
Gorgias: Best help desk for e-commerce teams needing integrated, automated customer support. Haptik: Best for scalable, multi-channel automated customer support and engagement.
Description | The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help ... Read More about Gorgias | Haptik is a completely free chat application that lets user communicate with other users through multiple channels (Whatsapp, SMS, Facebook Messenger, Telegram, Threema, Kik & Viber) - from ... Read More about Haptik |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.6/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 5-500 employeesMedium Business | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Deep E-commerce Integration: Gorgias integrates natively with Shopify, Magento, and BigCommerce, letting agents perform actions like refunds, edits, and cancellations directly from the helpdesk.
- Centralized Customer View: Displays customer interactions across multiple channels (email, chat, social) in one timeline, improving agent productivity and personalization.
- Automation Tools for Speed & Efficiency: Includes macros, rules, and intent detection to simplify repetitive support tasks and improve response times.
No key benefits available yet.
Best fit
Reasons buyers look elsewhere
- Gorgias is designed mainly for e-commerce businesses, especially Shopify users. Companies in industries like healthcare, SaaS, or financial services may find its feature set too narrowly tailored.
- While Gorgias offers useful analytics, users needing in-depth, customizable reporting or BI tool integrations may find it less robust than other platforms
- Unlike some competitors, Gorgias does not include built-in voice calling functionality, which can be a drawback for teams requiring omnichannel support including phone.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Gorgias and Haptik Compare on Features?
Total Features | 16 Features | 18 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Gorgias and Haptik on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Gorgias vs Haptik: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Gorgias vs Haptik Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Gorgias User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate Gorgias for its strong e-commerce integrations and automation features but note limitations in customization and pricing transparency. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment with users appreciating multi-channel capabilities and automation, tempered by concerns about pricing transparency and setup complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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Gorgias and Haptik Customers
Customers |  Steve Madden  RadioShack  Bokksu |  Samsung  Paytm  KFC |
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Media and Screenshots
Screenshots |  4 Screenshots |  8 Screenshots |
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Videos |  2 Videos |  8 Videos |
Top Alternatives to Gorgias and Haptik in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Gorgias or Haptik?
- Gorgias edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Gorgias and Haptik offer a free trial?
- Gorgias offers a free trial. Haptik does not.
- What is the starting price of Gorgias vs Haptik?
- Gorgias starts at $10. Haptik starts at Contact for pricing.
- What are the top alternatives to Gorgias?
- Top alternatives to Gorgias include Zoho Desk, TeamSupport, Cayzu Help Desk, Movidesk, UserEcho.
- What are the top alternatives to Haptik?
- Top alternatives to Haptik include SmartAction, Aivo, NeuraFlash, ccRobot, AiSensy.