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Compare GLPI vs HappyFox Assist AI vs BackHQ

GLPI - Service Desk Software
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BackHQ - Service Desk Software
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Overview

Description

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More

Assist AI is a powerful ticketing software system that uses AI and conversation to help keep your IT and HR Support departments running smoothly. It's designed to reduce ticket volume, ... Read More

BackHQ is the perfect one-stop-shop for all employees' needs, simplifying and automating their requests. Our intuitive platform helps manage conversations at scale, empowering them with ... Read More

Free Trial Availability
  • No free trial
  • No free trial
User Ratings

4.7

(57)

3.9

(13)

4.7

(4)
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Software Demo

Demo

BackHQ has not given any software demo yet

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Pricing

Pricing Option
        Pricing Plans
        • Not Available
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Not Available
        • Not Available
        • Not Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        30

        Very Good

        10

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        1

        Very Good

        1

        Good

        0

        Poor

        1

        Terible

        0

        Excellent

        2

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        GLPI stands out as a highly customizable open-source IT asset and support ticket system that has garnered praise for its adaptability to varying needs. Users appreciate its comprehensive ticket ...Read more

        No Expert ai Review available for the product

        No Expert ai Review available for the product

        Pros and Cons
        • Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

        • Easy to use and customize, offering a complete ITSM solution.

        • Excellent graphical interface with easy handling and reporting features.

        • Provides project and contract management, automatic inventory, and deployment in multiple environments.

        • Newcomers may find the richness of features and customizations overwhelming without proper support.

        • Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Customers

        Customers
        Airbus

        Airbus

        Habitat

        Habitat

        Doctolib

        Doctolib

        M4 Research

        M4 Research

        SENNHEISER

        SENNHEISER

        PDG

        PDG

        Statista

        Statista

        Dance

        Dance

        loom

        loom

        Media and Screenshots

        Screenshots
        Assests

        4 Screenshots

        Deflect AI

        4 Screenshots

        No screenshots available.

        Videos
        video-0

        4 Videos

        video-0

        1 Videos

        No videos available.

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        GLPI offers Free Trial, but HappyFox Assist AI does not.

        GLPI is designed for Large Enterprises, Medium Business and Small Business.

        HappyFox Assist AI is designed for Large Enterprises, Medium Business and Small Business.

        Pricing details for both GLPI and HappyFox Assist AI are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to GLPI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, IBM Control Desk, osTicket, TOPdesk, Spiceworks Help Desk, iSupport Software, Richdesk and Scopedesk.

        Some top alternatives to HappyFox Assist AI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, HelpDesk, Halp, AzureDesk, DeskXpand, Desk365, BoldDesk, Tiledesk, Tikit and Ticket AI.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].