Genesys Cloud CX vs YakoVoice vs Nextiva Comparison
Genesys Cloud CX
Starting at $75 /user/month
- Large Enterprises
- Medium Business
The Genesys Cloud CX™ platform is a trusted, industry-leading cloud-based call center and customer experience (CX) solution used by enterprises of all sizes worldwide. It seamlessly integrates insights across teams, tool…
YakoVoice
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
YakoVoice is the next-generation unified communication, customer engagement and call center solution. YakoVoice continues to change the way companies serve agents and customers. Using YakoVoice's unique Automated Call Di…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Genesys Cloud CX vs YakoVoice vs Nextiva — at a glance
| Feature | Genesys Cloud CX | YakoVoice | Nextiva |
|---|---|---|---|
| Rating | — | — | 4.4 / 5 |
| Reviews | — | — | 1,473 |
| Starting price | $75 /user/month | Contact for pricing | $18.95 /User/Month |
| Free trial | No | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Call Center Software | Call Center Software |
| Integrations | 2+ apps | — | — |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | — |
| Support modes | Business Hours | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | — | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global | Global |
Key differences between Genesys Cloud CX and YakoVoice
- Pricing: Genesys Cloud CX starts at $75 /user/month. YakoVoice pricing is not publicly listed.
- Free trial: YakoVoice offers a free trial; Genesys Cloud CX does not.
- Deployment: Genesys Cloud CX supports SaaS/Web/Cloud; YakoVoice supports SaaS/Web/Cloud.
Compare Genesys Cloud CX vs YakoVoice vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Genesys Cloud CX typically suits Large Enterprises and Medium Business. YakoVoice tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Genesys Cloud CX™ platform is a trusted, industry-leading cloud-based call center and customer experience (CX) solution used by enterprises of all sizes worldwide. It seamlessly ... Read More about Genesys Cloud CX | YakoVoice is the next-generation unified communication, customer engagement and call center solution. YakoVoice continues to change the way companies serve agents and customers. Using ... Read More about YakoVoice | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | Not Available | 8.6/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | — | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
No key benefits available yet.
- Streamlined Communication: With Nextiva’s intuitive platform, your team can effortlessly collaborate across multiple channels—voice, video, and chat—ensuring everyone stays connected no matter where they are. Imagine the productivity boost when your employees can communicate seamlessly!
- Advanced Analytics: Nextiva provides robust analytics tools that allow you to gain insights into call metrics and customer interactions. By leveraging this data, you can make informed decisions that enhance your customer service experience and improve overall business performance.
- Scalability at Its Best: Whether you’re a small startup or a large enterprise, Nextiva easily scales with your business growth. As you expand, adding new users and features is straightforward, ensuring that your communication needs are always met.
Best fit
No best-fit guidance available yet.
No best-fit guidance available yet.
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
No alternatives guidance available yet.
No alternatives guidance available yet.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
Software Demo
Demo |
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How do Genesys Cloud CX, YakoVoice and Nextiva Compare on Features?
Total Features | 27 Features | 10 Features | 8 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Genesys Cloud CX, YakoVoice and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | — |
GDPR | — | — |
Single Sign-On (SSO) | — | — |
Multi-Factor Auth (MFA) | — | — |
Data Encryption | — | — |
Audit Logs | — | — |
Data Residency | 🌐 Global | 🌐 Global |
Genesys Cloud CX vs YakoVoice User Reviews & Rating Comparison
User Ratings | No reviews available for the product | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | No expert review available for this product | What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons | No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Virgin atlantic  Nespresso  Electrolux |  Cisco  OLA  TATA | No Customers information available. |
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Media and Screenshots
Screenshots |  3 Screenshots |  3 Screenshots |
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Videos |  1 Videos |  3 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Genesys Cloud CX or YakoVoice?
- Genesys Cloud CX and YakoVoice are closely matched with equal user ratings of -1.0. The right choice depends on your team size, budget, and specific Call Center Software needs.
- Do Genesys Cloud CX and YakoVoice offer a free trial?
- YakoVoice offers a free trial. Genesys Cloud CX does not.
- What is the starting price of Genesys Cloud CX vs YakoVoice?
- Genesys Cloud CX starts at $75 /user/month. YakoVoice starts at Contact for pricing.
- What are the top alternatives to Genesys Cloud CX?
- Top alternatives to Genesys Cloud CX include Nextiva, My Hotline, YakoVoice, Sharpen, Exotel.
- What are the top alternatives to YakoVoice?
- Top alternatives to YakoVoice include Nextiva, TalkDesk, Novanet Cloud Contact Center, CloudTalk, Call Center Studio.