Freshservice vs Vivantio Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
Freshservice leads on user satisfaction with a 4.4-star rating across 1,491 reviews.
SpotSaaS Analysis
FreshserviceVivantio
Freshservice is designed for organizations seeking a quick and straightforward IT service desk setup with multi-channel support, making it ideal for small to medium businesses. In contrast, Vivantio may cater to a broader range of company sizes but lacks specific details on its target audience or unique selling points.
- Quick setup for IT service management - Multi-channel ticketing support - Ideal for small to medium businesses - Low complexity and user-friendly - Affordable pricing at $19 - Suitable for teams needing social media integration
- Comprehensive IT service management features - Potentially suitable for various company sizes - Higher pricing at $42 - Lacks specific target audience information - May offer advanced functionalities - Not focused on quick setup or low complexity
Freshservice vs Vivantio — at a glance
| Feature | Freshservice | Vivantio |
|---|---|---|
| Rating | 4.4 / 5 | 4.2 / 5 |
| Reviews | 1,491 | 234 |
| Starting price | $19 /User/Month | $42 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | GDPR |
| Data residency | Global | Global |
Key differences between Freshservice and Vivantio
- Pricing: Freshservice starts at $19 /User/Month, while Vivantio starts at $42 /User/Month.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while Vivantio targets Large Enterprises and Medium Business.
- User satisfaction: Freshservice scores higher with a 4.4-star average.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Vivantio supports SaaS/Web/Cloud.
Freshservice vs Vivantio — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Large Enterprises, Medium Business, Small Business
Freshservice typically suits Freelancers / Consultants and Large Enterprises. Vivantio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
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Compare Freshservice and Vivantio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Freshservice User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  vroom  Cordant  Addison Lee |  YODEL  West Ham United  Southern Housing Group |
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Media and Screenshots
Screenshots |  7 Screenshots |  5 Screenshots |
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Videos |  4 Videos |  4 Videos |
Top Alternatives to Freshservice and Vivantio in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or Vivantio?
- Freshservice edges out the other on user ratings (4.4 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and Vivantio offer a free trial?
- Yes, both Freshservice and Vivantio offer a free trial.
- What is the starting price of Freshservice vs Vivantio?
- Freshservice starts at $19 /User/Month. Vivantio starts at $42 /User/Month.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.