Freshservice vs ManageEngine ServiceDesk Plus vs ServicePRO - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshservice (946) Get Quote Get Quote	ManageEngine ServiceDesk Plus (150) Get Quote Get Quote	ServicePRO (11) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More	ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More	ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More
Entry Level Pricing	Starts from $19 , Billed Yearly	Not Available	Starts from $22
Free Trial Availability	Free Trial available	Free Trial available	Get Free Trial
User Ratings	4.4 (1491)	4.2 (351)	3.9 (27)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do Freshservice, ManageEngine ServiceDesk Plus and ServicePRO Compare on Features?

Total Features	0 Features	6 Features	0 Features
Unique Features	No features		No features
	Get Quote	Get Quote	Get Quote

What Do Freshservice, ManageEngine ServiceDesk Plus and ServicePRO Cost?

Pricing Option
Starting From	$19 , Billed Yearly	Not Available	$22
Pricing Plans	Starter Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Not Available
	Get Quote	Get Quote	Get Quote

Freshservice vs ManageEngine ServiceDesk Plus User Reviews & Rating Comparison

User Ratings	4.4 (based on 1491 reviews)	4.2 (based on 351 reviews)	3.9 (based on 27 reviews)
Rating Distribution	Excellent 781 Very Good 144 Good 13 Poor 3 Terible 5	Excellent 88 Very Good 50 Good 10 Poor 1 Terible 1	Excellent 2 Very Good 5 Good 2 Poor 1 Terible 1
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product	ServicePRO presents a comprehensive solution for scheduling and dispatching customer support personnel, streamlining the process of managing service requests efficiently. Users appreciate the ...Read more
Pros and Cons	Pros and Cons of Freshservice	Pros and Cons of ManageEngine ServiceDesk Plus	Pros and Cons of ServicePRO Easy to use interface, making it accessible for both new users and administrators. Allows for customization to specific ticket types and tasks, with satisfactory reports. Centralizes all information in one place, enhancing workflow efficiency and communication. Supports cloud platform, facilitating scalability and flexibility in operations. Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially. Performance issues encountered when adding features, impacting overall system functionality.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	vroom Cordant Addison Lee	ManageEngine ServiceDesk Plus_customers_0 ManageEngine ServiceDesk Plus_customers_1 ManageEngine ServiceDesk Plus_customers_2	Veale Wasbrough Vizards The Withlacoochee River Electric Cooper The Pennine Acute Hospitals NHS

Media and Screenshots

Screenshots	7 Screenshots	16 Screenshots	1 Screenshots
Videos	4 Videos	3 Videos	3 Videos

Alternatives

Alternatives	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1	SolarWinds Service Desk 4.4 Jira Service Desk 4.1 Symantec ServiceDesk 4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshservice and ManageEngine ServiceDesk Plus offer a Free Trial.

Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Freshservice begins at $19/User/Month when Billed Yearly, while pricing details for ManageEngine ServiceDesk Plus are unavailable.

Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshservice vs ManageEngine ServiceDesk Plus vs ServicePRO - Which Tool Fits Your Business?

Freshservice

ManageEngine ServiceDesk Plus

ServicePRO

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Software Demo

Demo

How do Freshservice, ManageEngine ServiceDesk Plus and ServicePRO Compare on Features?

Total Features

Unique Features

What Do Freshservice, ManageEngine ServiceDesk Plus and ServicePRO Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Freshservice vs ManageEngine ServiceDesk Plus User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Freshservice

Pros and Cons of ManageEngine ServiceDesk Plus

Pros and Cons of ServicePRO

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure