Compare Freshservice vs ManageEngine ServiceDesk Plus vs Jira Service Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshservice (946) Get Quote Get Quote	ManageEngine ServiceDesk Plus (150) Get Quote Get Quote	Jira Service Desk (269) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More	ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More	Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More
Entry Level Pricing	Starts from $19 , Billed Yearly	Not Available	Starts from $10
Free Trial Availability	Free Trial available	Free Trial available	Get Free Trial
User Ratings	4.4 (1491)	4.2 (351)	4.1 (1068)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	0 Features	6 Features	0 Features
Unique Features	No features		No features
	Get Quote	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$19 , Billed Yearly	Not Available	$10
Pricing Plans	Starter Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

User Reviews

User Ratings	4.4 (based on 1491 reviews)	4.2 (based on 351 reviews)	4.1 (based on 1068 reviews)
Rating Distribution	Excellent 781 Very Good 144 Good 13 Poor 3 Terible 5	Excellent 88 Very Good 50 Good 10 Poor 1 Terible 1	Excellent 133 Very Good 109 Good 21 Poor 5 Terible 1
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Customers

Customers	vroom Cordant Addison Lee	ManageEngine ServiceDesk Plus_customers_0 ManageEngine ServiceDesk Plus_customers_1 ManageEngine ServiceDesk Plus_customers_2	Domino's Airbnb Square

Media and Screenshots

Screenshots	7 Screenshots	16 Screenshots	5 Screenshots
Videos	4 Videos	3 Videos	1 Videos

Alternatives

Alternatives	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1	SolarWinds Service Desk 4.4 Jira Service Desk 4.1 Symantec ServiceDesk 4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshservice and ManageEngine ServiceDesk Plus offer a Free Trial.

Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Freshservice begins at $19/User/Month when Billed Yearly, while pricing details for ManageEngine ServiceDesk Plus are unavailable.

Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshservice vs ManageEngine ServiceDesk Plus vs Jira Service Desk

Freshservice

ManageEngine ServiceDesk Plus

Jira Service Desk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure