Freshservice vs ManageEngine ServiceDesk Plus vs Ivanti Service Manager Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Freshservice leads on user satisfaction with a 4.7-star rating across 981 reviews.
Freshservice vs ManageEngine ServiceDesk Plus vs Ivanti Service Manager — at a glance
| Feature | Freshservice | ManageEngine ServiceDesk Plus | Ivanti Service Manager |
|---|---|---|---|
| Rating | 4.7 / 5 | 4.3 / 5 | 3.8 / 5 |
| Reviews | 981 | 152 | 386 |
| Starting price | $19 /User/Month | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Installed - Windows | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | HIPAA, GDPR | SOC 2 |
| Data residency | Global | US | Global |
Key differences between Freshservice and ManageEngine ServiceDesk Plus
- Pricing: Freshservice starts at $19 /User/Month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while ManageEngine ServiceDesk Plus targets Large Enterprises and Medium Business.
- User satisfaction: Freshservice scores higher with a 4.7-star average.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.
Compare Freshservice vs ManageEngine ServiceDesk Plus vs Ivanti Service Manager — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Freshservice typically suits Freelancers / Consultants and Large Enterprises. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | — | — |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Freshservice, ManageEngine ServiceDesk Plus and Ivanti Service Manager Compare on Features?
Total Features | 0 Features | 6 Features | 0 Features |
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Unique Features | No features | No unique features | No features |
Get Quote | Get Quote | Get Quote |
Compare Freshservice, ManageEngine ServiceDesk Plus and Ivanti Service Manager on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available | Pricing information not available |
Other Details
Organization Types supported |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — | ✓ Yes |
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HIPAA | ✗ No | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes | — |
ISO 27001 | ✓ Yes | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes | — |
Audit Logs | ✓ Yes | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US | 🌐 Global |
Freshservice vs ManageEngine ServiceDesk Plus User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  vroom  Cordant  Addison Lee |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |  Total Wine and More  SinClair Community College  AdventistHealth |
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Media and Screenshots
Screenshots |  7 Screenshots |  16 Screenshots |  2 Screenshots |
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Videos |  4 Videos |  3 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Service Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or ManageEngine ServiceDesk Plus?
- Freshservice edges out the other on user ratings (4.7 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and ManageEngine ServiceDesk Plus offer a free trial?
- Yes, both Freshservice and ManageEngine ServiceDesk Plus offer a free trial.
- What is the starting price of Freshservice vs ManageEngine ServiceDesk Plus?
- Freshservice starts at $19 /User/Month. ManageEngine ServiceDesk Plus starts at Contact for pricing.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.