Freshservice vs Ivanti Neurons for ITAM Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Ivanti Neurons for ITAM
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Ivanti Neurons for ITSM is an AI-driven IT service management platform designed to enhance service delivery and operational efficiency. By leveraging automation, it simplifies routine tasks, streamlines ticket management…
Freshservice leads on user satisfaction with a 4.7-star rating across 934 reviews.
Freshservice vs Ivanti Neurons for ITAM — at a glance
| Feature | Freshservice | Ivanti Neurons for ITAM |
|---|---|---|
| Rating | 4.7 / 5 | — |
| Reviews | 934 | — |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business |
| Category | Service Desk Software | IT Asset Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | — |
Key differences between Freshservice and Ivanti Neurons for ITAM
- Pricing: Freshservice starts at $19 /User/Month. Ivanti Neurons for ITAM pricing is not publicly listed.
- Free trial: Freshservice offers a free trial; Ivanti Neurons for ITAM does not.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while Ivanti Neurons for ITAM targets Large Enterprises and Medium Business.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Ivanti Neurons for ITAM supports SaaS/Web/Cloud.
Freshservice vs Ivanti Neurons for ITAM — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
Download this Freshservice vs Ivanti Neurons for ITAM comparison
Get the full side-by-side as a PDF — these picks plus the top Service Desk Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Freshservice vs Ivanti Neurons for ITAM: Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Large Enterprises, Medium Business
Freshservice typically suits Freelancers / Consultants and Large Enterprises. Ivanti Neurons for ITAM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | Ivanti Neurons for ITSM is an AI-driven IT service management platform designed to enhance service delivery and operational efficiency. By leveraging automation, it simplifies routine ... Read More about Ivanti Neurons for ITAM |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
|
|
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 500 to 5,000+ Employees. |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- AI-Driven Automation: The platform uses artificial intelligence to automate routine tasks, simplifying ticket management and speeding up workflows, which improves operational efficiency.
- Comprehensive ITIL Support: Ivanti Neurons supports incident, problem, change, and release management, adhering to ITIL best practices to reduce risks and minimize downtime.
- Advanced Analytics and Reporting: With built-in analytics and reporting capabilities, the platform provides real-time insights to optimize performance and drive informed decision-making.
Best fit
No best-fit guidance available yet.
- 500 to 5,000+ Employees.
- Information Technology, Healthcare, Government, Financial Services, Education.
- IT Managers, Service Desk Analysts, IT Operations Directors, Change Managers, ITIL Process Owners.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Ivanti Neurons for ITSM has been noted for requiring significant resources in terms of time, personnel, and potential consultancy services for setup. This complexity can strain IT budgets and may not be feasible for organizations with limited resources or tight timelines.
- Users have reported that the search feature in Ivanti Neurons often fails to perform properly, leading to inefficiencies and increased burden on users trying to locate specific information.
- Some users have expressed concerns about the lack of certain out-of-the-box features in Ivanti Neurons, which may limit their ability to meet specific requirements fully.
Software Demo
Demo |
|---|
Need a second opinion?
Get decision help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Freshservice and Ivanti Neurons for ITAM Compare on Features?
Total Features | 8 Features | 14 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshservice and Ivanti Neurons for ITAM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
| |
Pricing Page |  | Pricing information not available |
Freshservice vs Ivanti Neurons for ITAM: Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Freshservice vs Ivanti Neurons for ITAM Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | — |
Freshservice User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
Freshservice and Ivanti Neurons for ITAM Customers
Customers |  vroom  Cordant  Addison Lee | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  7 Screenshots |  3 Screenshots |
|---|---|---|
Videos |  4 Videos | No videos available. |
Top Alternatives to Freshservice and Ivanti Neurons for ITAM in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for It Asset Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or Ivanti Neurons for ITAM?
- Freshservice edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and Ivanti Neurons for ITAM offer a free trial?
- Freshservice offers a free trial. Ivanti Neurons for ITAM does not.
- What is the starting price of Freshservice vs Ivanti Neurons for ITAM?
- Freshservice starts at $19 /User/Month. Ivanti Neurons for ITAM starts at Contact for pricing.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include ALVAO Service Desk, Halo Service Desk, Alemba Service Manager, BMC Helix ITSM, TechExcel ServiceWise.
- What are the top alternatives to Ivanti Neurons for ITAM?
- Top alternatives to Ivanti Neurons for ITAM include Ivanti ITAM Suite, Device42, AssetCloud, Asset Panda, Infraon Assets.