Compare Freshsales vs Freshdesk vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshsales (533) Get Quote Get Quote	Freshdesk (722) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Entry Level Pricing	Starts from $9 , yearly	Starts from $15 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.3/10	9.5/10
User Ratings	4.6 (1395)	4 (5374)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	10 Features	16 Features
Unique Features
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Pricing

Pricing Option
Starting From	$9 , yearly	$15 , Billed Yearly
Pricing Plans	Growth $11 /user/month Get Started Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels Kanban View for Contacts, Accounts, and Deals Contact Lifecycle Stages Show more + Pro $39 /user/month Get Started Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance Everything in Growth, plus Contact Scoring by Freddy AI Show more + Enterprise $71 /user/month Get Started Designed for mid to large-sized businesses needing advanced customization and governance capabilities Everything in Pro, plus Field-level Permissions Show more +	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.6 (based on 1395 reviews)	4 (based on 5374 reviews)
Rating Distribution	Excellent 447 Very Good 73 Good 6 Poor 2 Terible 5	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56
Expert's Review generated by AI	Freshsales has established itself as a robust, user-friendly CRM platform that is particularly well-suited for businesses of all sizes, offering a strong blend of features without breaking the ...Read more	No Expert ai Review available for the product
Pros and Cons	Excellent customer support, quick responsiveness, and dedicated onboarding assistance. Centralized CRM platform that organizes customer data and interactions, enhancing efficiency. Intuitive and user-friendly interface, suitable for users with varying technical expertise. Highly customizable features and automation options that streamline workflows. Occasional system lags, slowdowns, and delays in report generation or real-time data updates. Limited features in certain areas, such as web form automation and graphical reports.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Customers

Customers	Dunzo Dyson Grabyo	Pearson Bridgestone Kern High School District

Media and Screenshots

Screenshots	35 Screenshots	6 Screenshots
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Salesforce Sales Cloud 4.4 monday sales CRM by monday.com Thryv 4.2	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshsales and Freshdesk offer a Free Trial.

Freshsales is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Freshsales Starts at $9/user/month when yearly whereas for Freshdesk Starts at $15/User/Month when Billed Yearly.

Some top alternatives to Freshsales includes Salesforce Sales Cloud, monday sales CRM by monday.com, Thryv, Zoho CRM, Salesforce, HubSpot CRM, Freshworks 360, Nutshell, Keap, SalesCRM, Zoho CRM Plus, webCRM and Pipeline CRM.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshsales vs Freshdesk vs Zendesk Support vs Zoho Desk

Freshsales

Freshdesk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure